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Hanover Bank · 1 month ago

Loan Servicing Specialist II

Mineola, NY

Full-time

Onsite

Entry, Mid Level

$26/hr - $31/hr

1+ years exp

Hanover Bank is looking for a full-time Loan Servicing Specialist II to join our team. The role involves processing monetary loan transaction requests, daily loan payments, and loan payoffs, while providing support to loan officers and ensuring quality customer service. The specialist will also monitor insurance and taxes, manage daily loan operational functions, and assist with various servicing tasks as necessary.

Asset ManagementBankingFinancial ServicesProfessional Services

Responsibilities

Review and respond to customer inquiries

Run and return payoff letter requests within 24 hours

Return all inquiry calls within one business day

Monitor loan servicing emails for customer/employee inquiries

Process payments loans from general ledger entries

Monitor payoff & loan disbursement mailboxes, advancing funds, and processing paydown/payoff transactions

Process loan-related wires and ACH transfers for payments/disbursements

Customer service functions as necessary, including service desk tickets and Call Center

Print and mail escrow surplus checks

Update collateral tracking and ticklers when current information is received

Ensure efficient and accurate processing of loan payments

Review / clear non-posted items

Update and or review daily rate changes

Review co-worker’s daily work

Assist in insurance monitoring records for all loan types

Work with attorneys for assignment requests

Maintain and update assigned Procedures

Loan advances / Construction draws

OTE transactions as requested by other departments

Upload tax/insurance documents to vendors for tracking purposes

Review all vendor-generated insurance reports for expiring hazard & flood insurance. Contact insurance agents to obtain outstanding expired insurance and invoices

Process payment of real estate taxes for escrow accounts as they become due and maintain all corresponding escrow addendums on the loan accounting system

Update loans based on KDE requests

Additional duties as assigned