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Pete & Gerry's Organics, LLC · 3 days ago

Information Technology Help Desk Technician

Kalona, IA

Full-time

Onsite

New Grad, Entry Level

Pete and Gerry’s Organics is dedicated to humane treatment of animals and sustainability. The IT Help Desk Technician will support all employees by responding to incidents and requests, ensuring high levels of customer service and collaboration within the team.

Farming

Hiring Manager

Brandi Fried

Responsibilities

Lead by example, tackling new issues that require collaboration with escalation teams

Act as a liaison between support tiers and functional groups

Train users on technology topics

Triage Help Desk

Delegate tickets to team members as needed

Prioritize the ticket queue to fit business expectations

Report on project status to management and/or escalation teams

Establish current and new support procedures

Investigate issues needing further documentation

Create and maintain knowledge articles for use by team members and users

Participate in Jira Help Desk implementation and design

Provide IT Support to all employees with a Customer Service mindset

Document, troubleshoot, and track incidents while ensuring timely resolution or proper routing for escalation

Promptly respond to incidents and service requests

Various application and domain account Provisioning/De-provisioning

Troubleshoot computers, phones, office equipment, and applications to identify and correct malfunctions as well as any other operational difficulties

Provide in-house support for IT installation projects

Run data or other low voltage cabling

Terminate data runs

Install end points and other IT equipment

Use ladders and man lifts to complete projects

Qualification

IT Support TechnicianCompTIA A+Microsoft Certified IT ProfessionalComputer systems knowledgeTechnical troubleshootingCustomer serviceCommunication skillsTime managementTeam collaboration

Required

Associate or bachelor's degree in information technology, Computer Science, or a related field, or equivalent experience

Proven experience as an IT Support Technician or similar role

Strong understanding of computer systems, mobile devices, and other tech products

Ability to diagnose and resolve basic technical issues

Excellent communication skills and the ability to provide step-by-step technical help, both written and verbal

Ability to prioritize, manage and meet deadlines

Effectively manage time and operate with sense of urgency

Adjusts quickly to changing priorities and conditions

Cope effectively with complexity and change

Must be willing to travel to other Pete and Gerry's locations

Must be able to lift up to 50lbs regularly

Must be comfortable with ladders and man lifts

Must be comfortable with tight spaces

Preferred

Certifications such as CompTIA A+, Microsoft Certified IT Professional, or similar is an advantage

Benefits

Medical, dental, and vision insurance

Flexible Spending Account

Life insurance

Disability insurance

Maternity and Paternity leave

Paid holidays

Paid sick time

Paid vacation time

Tuition reimbursement

401(k) retirement plan with 4% employer match

Footwear reimbursement for onsite employees

Onsite employees receive free eggs weekly; remote employees receive coupons for free eggs

Free breakfast on Mondays for all onsite employees

Opportunities for advancement

Great company culture

Company

Pete & Gerry's Organics, LLC

The Pete & Gerry's family of brands pioneered the humanely raised egg category nearly 30 years ago and is committed to offering high-quality organic, free-range, and pasture-raised eggs with products including Pete & Gerry's Organic® Free Range, Pete & Gerry's Pasture-Raised™, and Nellie's Free Range®.

Founded in 1950