Alside ยท 1 month ago
Customer Service & Support Representative
East Syracuse, NY
Full-time
Onsite
Entry Level
$26/hr - $27/hr
2+ years expAlside is a leading distributor of building products, committed to customer experience and continuous improvement. The Customer Service & Support Representative will play a key role in supporting the distribution center by delivering exceptional customer service and driving sales growth in a collaborative environment.
Building Materials
Responsibilities
Deliver exceptional Customer Service by responding to customer needs thoroughly in a timely manner with accuracy and detail- walk in, phone or through email
Develop and maintain a high level of product knowledge
Field and resolve customer issues and questions
Perform inside sales duties as needed while utilizing consultative selling skills
Establish, develop, and service new customer accounts
Provide quotes to customers and process customer orders
Schedule product deliveries, and communicate deliveries to the customer
Order inventory for replenishment
Operate in a safe manner and maintain a safe work environment
Support Supply Center Team in attaining the overall goals and objectives of the business unit
Accurate order entry
Follow and execute any additional direction given by Branch Manager that will assist in obtaining overall goals and objectives of the organization
Other duties as necessary
Qualification
Required
Thrive in a fast-paced, constantly evolving environment while managing multiple priorities and making sound business decisions
Engage confidently in a customer-facing role, delivering excellent service and support
Stay composed under pressure, with a strong focus on achieving results
Bring enthusiasm, self-motivation, and a positive attitude to the team
Demonstrate strong organizational skills, effective time management, and attention to detail
Communicate clearly and professionally across written, verbal, and listening channels
Adapt quickly to new technologies and processes
Meet role-specific physical/lifting requirements as needed by the supply center
Proficiency in Microsoft Excel, Office, and Outlook
Preferred
2+ years of experience in a retail or wholesale environment, with proven success in customer interactions
Familiarity with the building industry is a plus, but not required
College degree preferred
Company
Alside
Alside represents over seven decades of inspired innovation.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase