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FedPoint · 1 hour ago

Operations Support Specialist

Portsmouth, NH

Full-time

Hybrid

New Grad, Entry Level

$18/hr - $21/hr

FedPoint is a company that creates and operates digital benefits marketplaces for federal and military customers. The Operations Support Specialist will ensure smooth operations by sorting and organizing information, processing transactions, and managing document workflows.

BillingInformation TechnologyInsuranceSecurity

Culture & Values

Responsibilities

Sort and distribute incoming mail, emails, and faxes, making sure each item lands with the right team

Identify document types, confirm enrollee information, and enter key data to keep cases moving

Redirect misrouted items and coordinate rescans when needed

Team up with operations staff to ensure workflows stay smooth and efficient

Keep an eye on incoming volumes and work with IT to troubleshoot any potential system issues

Help process transactions in iCare, BENEFEDS, and other applications, including updates to personal and beneficiary information

Double-check documents for complete and accurate details

Review and resolve items flagged on IT’s error report

Open, sort, and prepare mail for scanning

Scan incoming documents and conduct quality checks to ensure the best images

Record premium payments and deliver them to Finance

Prepare scanned files for storage and support the team in research requests, including HIPAA-related inquiries

Manage mailroom supplies and keep everything stocked

Qualification

Document sortingData entryMicrosoft OutlookMicrosoft ExcelInsurance experienceTeam collaborationClear communicationAdaptability

Required

High School Diploma or equivalent

Comfort using Microsoft Outlook, Word, Excel, and/or Access

Preferred

Experience in insurance or benefits administration is a plus

Benefits

Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.

Bonus Opportunity: Qualifying employees can earn up to 7% of their salary, based on company performance. (Inquire about eligibility with our recruiter)

Lots of paid time off: 3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays!

Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.

6 weeks fully-paid parental leave

Tuition reimbursement program to support career goals.

Corporate giving and matching gifts program.

Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.

A wide variety of personal, professional, and career development programs.

Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.