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Kolter Homes · 1 month ago

Design Manager - Palm Beach Gardens

Palm Beach Gardens, FL

Full-time

Onsite

Mid Level

Kolter Homes is a company focused on providing an elevated customer experience in home design. The Design Manager will oversee design studio operations, resolve customer issues, and ensure compliance with company policies while managing a team of design consultants.

ConstructionReal EstateSmall and Medium Businesses

Responsibilities

Resolve any issues that may arise with the buyers, Design Consultant(s), CEA(s) and/or Construction Manager(s) regarding the design option selections

Communicate requests for Change Orders and Agreement Alteration addenda with Community Director. If approved, assign to appropriate design team member and

Provide instruction to ensure alignment with Kolter Homes policies and procedures

Provide an elevated customer experience throughout the design studio appointments and home construction process

Work closely with Director of Design Studios and Design Manage during the planning, set-up and maintenance of the Design Studio

Review and maintain communication with Design Manager (or Dir. of Design Studios to ensure collateral (including but not limited to Design Guide) is current and representative of products offered per community

Review Deposit Aging Report to ensure all customer’s design related deposits are collected

Monitor cancellations, ‘inventory home’ to sold, sold to ‘inventory home’, ensure selection changes are made correctly, in a timely manner, reviewed and approved by Community Director

Review and maintain communication with Director of Design Studios to ensure collateral (including but not limited to Design Guide) is current and representative of products offered per community

Review option take-rates and option frequency to provide recommendations for discontinuations

Review custom option requests and recommend new standard options

Work closely with Community Director, Director of Sales to coordinate Inventory Home investment levels and selections and assign to Design Consultant(s) for processing

Continually monitor market trends and provide feedback/recommendations to keep the Design Studio product offerings current and recommend new included options to consider

Train and develop the Design Consultants so that they can effectively and accurately complete the design sessions within Kolter Homes’ target completion dates

Monitor and ensure Design Consultants and Design Coordinators are following the Kolter Design Processes and Procedures

Oversee the set-up of the Design Studios and ensure that all the displays are in alignment with Kolter Design Studio guidelines and accurately reflect the current product offering

Review the Option and Investment List and provide feedback to Purchasing Department to ensure they are complete and meet Kolter Homes standards

Work with our suppliers / trade partners to provide on-going product knowledge and training workshops to ensure the Design Consultants and Design Coordinators are accurately setting the buyer’s expectations regarding the different products and materials used in their homes

Review all Design Consultants final paperwork for accuracy and completeness

Monitor each Design Studio ‘Start to Design Complete’ and recommend strategies to reduce cycle times

Assist Director of Design Studios, Design Manager and Community Director(s) throughout New Model Home selection process. Ensure all options are entered into NewStar Sales expeditiously, presented for Community Director review and approval and processed upon authorization

Assign New Model Homes to Design Consultant(s) and/or Design Coordinator(s) for data entry into NewStar and completion of supplemental redlines and layouts. May include but not limited to: Electrical Redline, Low Voltage Layout, Cabinet Layouts, Flooring Redline, Backsplash and/or Decorative Tile concepts

Provide closing assistance as necessary

Outline the expressed needs of customers (house type, lifestyle, and buying motives) to increase sales of options and investments

Complete departmental training and other training as requested or provided by management

Work closely with the Director of Design Studios & Community Director (and/or DP) to interview, select, and train employees

Address employee complaints, mediate and resolve conflicts

Communicate areas of accountability and performance expected of personnel assigned

Appraise employee performance and resolve performance issues

Develop individuals for future advancement

Plan, assign and direct the work of employees

Determine the types of equipment to be used in performing work, or materials needed

Monitor work for legal or regulatory compliance

Provide for safety and security of the workplace

Ensure adherence to corporate policies and procedures

Maximize employee morale and productivity

Review and process all Design Consultant and Design Coordinator PayCom related tasks (e.g., time cards, expense reports, vacation and sick day requests, etc.)

Qualification

Construction knowledgeCustomer serviceProject managementSalesMarketingAnalytical skillsMicrosoft OfficeLeadership skillsTime managementInterpersonal skillsNegotiation skillsOrganizational skillsCreative thinkingProblem-solvingAttention to detailCommunication skills

Required

Strong understanding of construction, subcontracting, and customer service

Understanding of sales, marketing, capital budgeting, acquisitions, entitlements, and land development

Excellent analytical, creative thinking, leadership, problem-solving, interpersonal, negotiation, organizational, project management and time management skills

Manage multiple priorities in a timely and professional manner with strong attention to detail with limited supervision

Read and interpret financial reports, market comps, engineering reports, construction documents and specifications, contracts, owners' association documents, and other related work documents

Ability to learn and use customer relationship management software including Builders CMS, customer service software including Build Pro, NewStar, Track-it and any other company-based software

Proficiency in Microsoft Office (Word, Excel, Outlook, Power Point)

Effectively and professionally communicate (in oral and written form) with internal and external customers

Demonstrate commitment to integrity, company values, customer-focus, and established policies and procedures

Display professional appearance and manner

Preferred

Associate Degree in Design, Management, Marketing, Communications, Business, Finance, Accounting, or related field strongly preferred. One year of work experience may substitute for one year of the required education up to a maximum of four years substitution. Where substitution is accepted, applicant must demonstrate increased knowledge-base and progressively more challenging work assignments