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Northcentral Technical College · 1 month ago

Administrative Billing & Insurance Specialist, Dental

Wausau Main Campus

Full-time

Onsite

Entry Level

$21.67/hr - $21.67/hr

1+ years exp

Northcentral Technical College (NTC) is seeking an Administrative Billing & Insurance Specialist to support their Dental Programs. The role focuses on billing, insurance processing, and providing exceptional customer service in a community dental clinic environment.

E-LearningEducationTutoring

Responsibilities

Verify patient dental insurance eligibility, coverage, and benefits prior to appointments

Accurately process and submit dental insurance claims, ensuring compliance with payer requirements and timelines

Post insurance payments and adjustments and reconcile daily financial transactions

Track and follow up on outstanding insurance claims to ensure timely reimbursement and resolve any denials or discrepancies

Assist patients in understanding account balances and responsibilities

Collect payments, co-pays, and outstanding balances, and record all financial transactions accurately

Maintain accurate and up-to-date patient financial records and documentation of all billing and payment activities

Communicate with insurance companies and patients to resolve billing inquiries and discrepancies

Ensure compliance with clinic policies, insurance regulations, and confidentiality requirements related to financial and patient data

Greet and check in patients for clinic, ensuring a welcoming and professional experience

Receive a high volume of incoming calls from patients and vendors, providing accurate information and courteous assistance to the public

Schedule patient appointments, coordinate student provider schedules, and manage clinic calendar efficiently

Maintain accurate and organized patient records, charts, and electronic health information in compliance with privacy and confidentiality standards (HIPAA)

Coordinate communication between patients, students, faculty, and staff to support smooth clinic operations

Maintain and organize required patient forms

Maintain the cleanliness and organization of the reception, chartroom, and administrative areas

Support faculty, students, and the clinic manager with day-to-day operational tasks, including patient flow coordination and record retrieval

Assist with patient referrals, radiograph submissions, and communication with external dental providers as needed

Utilize practice management software and communication systems (e.g., Propio, scheduling systems) efficiently and accurately

Uphold a high standard of customer service by addressing patient questions and concerns promptly and courteously

Cross train to provide back-up for Administrative Assistant

Qualification

Dental billingInsurance processingPractice management softwareCustomer serviceHIPAA complianceMathematical skillsLanguage skillsReasoning abilityTechnical skills