First Quality · 2 days ago
End User Technician
Great Neck, NY
Full-time
Hybrid
New Grad, Entry Level
$80K/yr - $95K/yrFirst Quality is a family-owned company that produces high-quality personal care and household products. The End User Technician role provides operational IT support and troubleshooting to ensure optimal utilization of IT services for various offices and remote users.
ConsumerHealth CareInformation ServicesManufacturingRetail
Responsibilities
Identifying, diagnosing, and resolving level one issues in computer hardware and software in systems such as laptops and mobile devices
Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user systems
Providing general desktop support, project coordination, imaging/re-imaging PCs, and laptops
Providing one-on-one assistance to the end user regarding the technical flaw, either by phone, emails, or in person
Resolving network related issues like local area connection problem, network access, mails, internet, dial-ins, etc
Coordinating with the third-party service provider for timely repair under the maintenance agreement warranty and repairing minor flaws in hardware if not covered under the same
Aiding in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc
Divisional, local, enterprise incident management support
Collaborate with Service Desk Lead/Divisional IT Leads/IS/FQ Businesses. Serves as a liaison between systems personnel and end users
Assist in change management efforts
Assist in system implementation or training
Provide feedback on services and capabilities provided by IT
Responsible for customer satisfaction, service level objectives and IT improvement plans
Qualification
Required
Bachelors Degree in Computer Science or related field required or equivalent work experience
Strong problem solving and decision-making skills with excellent written and verbal communications skills
Ability to convey technical concepts to individuals not versed in technology
Occasional travel to other First Quality locations required
Benefits
Competitive base salary and bonus opportunities
Paid time off (three-week minimum)
Medical, dental and vision starting day one
401(k) with employer match
Paid parental leave
Child and family care assistance (dependent care FSA with employer match up to $2500)
Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)
Tuition assistance
Wellness program with savings of up to $4,000 per year on insurance premiums
Company
First Quality
Manufacturing Adult Incontinence Products, Feminine Hygiene Products, Baby Wipes, Adult Washcloths, and Consumer Paper Products.
Founded in 1989
5001-10000 employees
H1B Sponsorship
First Quality has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (1)
2022 (2)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Mike Janiak
Chief Information Officer
Recent News
2025-10-07
Company data provided by crunchbase