USLI ยท 1 month ago
Desktop Support Engineer, Level II
Boise, ID
Full-time
Onsite
Mid Level
3+ years expUSLI is a vibrant organization committed to making a difference in the insurance industry. The Desktop Support Engineer Level II will serve as the first point of contact for technical issues, providing support and troubleshooting while ensuring high-quality service and user education.
Financial ServicesInsurance
Hiring Manager
Riley McNamara
Responsibilities
Provide timely technical assistance and troubleshooting to community members
Respond to phone calls, emails and support tickets with professionalism and clarity
Escalate issues appropriately to level II or technical leads when needed
Learn and stay informed about our technology, insurance products and business model
Diagnose technical problems and determine effective solutions or workarounds
Maintain records of support interactions, troubleshooting steps and outcomes
Qualification
Required
Minimum of three years application support or comparable experience
Proven customer service mindset
Clear and concise communication with both technical and non-technical users
12 to 8 p.m. Mountain time
Benefits
Performance-based triannual bonuses
Medical benefits paid at 100% for full-time employees and 80% for eligible part-time employees
A profit-sharing program
Free lunch every day while on-site
More than 450 annual personal and professional development courses
Company
USLI
We aspire to be the very best insurance company at underwriting insurance products for our customers.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2000-04-27Acquired
Leadership Team
Aaron Miller
Senior Vice President, Chief Technology Officer
Adam Taylor
Senior Vice President - Chief Marketing Officer, Professional Lines
Recent News
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