Great American Insurance Group · 1 month ago
Premium Audit Assistant - Republic Indemnity
United States
Full-time
Remote
Entry Level
$22.56/hr - $30.52/hr
2+ years expGreat American Insurance Group is a leader in the insurance industry, providing opportunities for growth and collaboration. The Premium Audit Assistant role involves managing audit transactions, ensuring compliance with standards, and delivering exceptional customer service to insureds and brokers.
FinanceFinancial ServicesInsurance
Responsibilities
Manage the department email box, phone and chatbots
Support the Audit Examiners in their work and handle tasks as assigned
Monitor delinquent items, and forward reconciliation reports for handling
Update and maintain accurate service location, employee count, and mailing address information
Distribute audit worksheets per insured requests and assign activities from the manager queue
Contact insureds to verify reported payroll and resolve audit disputes promptly
Utilize available resources (e.g., Bureau website, document library) to ensure compliance and quality output
Identify and address gaps between current outputs and expected requirements
Provide courteous and timely customer service, including answering calls and returning voicemails
Educate customers on workers’ compensation rules and follow up to ensure resolution of inquiries
Incorporate customer feedback to improve processes and enhance overall experience
Qualification
Required
High school diploma or equivalent
Proficiency in Microsoft Office Suite
Ability to learn and navigate internal systems
Strong ability to review data critically and ensure accuracy
Excellent verbal and written communication skills
Ability to handle customer inquiries professionally
Ability to manage multiple tasks, prioritize effectively, and meet production standards
Skilled in identifying gaps and implementing corrective actions
Demonstrated ability to deliver high-quality service and maintain positive relationships
Preferred
associate or bachelor's degree
2+ years of experience in audit processing, insurance operations, or customer service related positions
Benefits
Medical, dental, and vision plans starting on day one
PTO
Paid holidays
Commuter benefits
An employee stock purchase plan
Education reimbursement
Paid parental leave/adoption assistance
A 401(k) plan with company match
Company
Great American Insurance Group
Great American Insurance Group is an insurance company that specializes in in property and casualty insurance. It is a sub-organization of American Financial Group.
5001-10000 employees
H1B Sponsorship
Great American Insurance Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-27Acquired
Leadership Team
Annette Gardner
Senior Vice President, Chief Financial Officer and Treasurer
M
Miguel Angel Maldonado
CFO Mexico - Automobile and Specialty Divisions
Recent News
Essential Business
2025-12-18
Company data provided by crunchbase