Rimini Street · 7 hours ago
VP, Oracle Delivery, North America
United States
Full-time
Remote
Director/Executive
$170K/yr - $260K/yr
15+ years expRimini Street, Inc. is a global provider of enterprise software support and management solutions, and they are seeking a VP, Oracle Delivery for North America. This role will lead support teams in delivering exceptional services for mission-critical database and middleware products while building executive relationships with clients and ensuring high client satisfaction.
EnterpriseEnterprise SoftwareInformation TechnologySoftware
Responsibilities
Lead Mission-Critical Support for major ERP, Database, Middleware, BI and other products of Oracle, IBM, TIBCO, SAP, Microsoft, BMC & other major software providers
The support delivery will include working with products from these vendors and technology stack required to run major ERP systems including eBusiness Suite, JD Edwards, Siebel, ATG/Endeca, Cognos and TM1
Be a proactive contributor to the Support and Manage Service delivery, which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
Responsible for the creation, growth, and evolution of a strong, cohesive team to support the Rimini Street Support & Manage practices
Including monitoring skill requirements, guiding the sourcing and hiring of the best candidates, utilizing industry contacts to attract top talent, etc. for the region
Develop relationships and build visibility of the Rimini Street brand in the market
Represent Service Delivery capabilities to prospective customers during on-site visits
Collaborate with team members in a virtual team environment to extend field experience to different client situations
Provide in-depth understanding of ITIL and support delivery processes
Support Sales during the sales cycle by articulating Rimini street value proposition including the support delivery quality and value
Qualification
Required
Bachelor and/or Master's degree in Computer Science or equivalent related work experience
15+ years of relevant technical experience managing, supporting, and/or implementing various technology and/or ERP products from major vendors
Experience in direct client engagement related to support and delivery matters
10+ years of management experience, including hiring, mentoring, and leading a high performing team of experts
Experience in Application Managed Services execution following ITIL processes
Knowledge of one or more of the following: Oracle Database, & Middleware, IBM Middleware and BI Products, Oracle ERP systems, BMC products, VMWare or Microsoft products
Experience in full lifecycle ERP implementations, configuration, administration, support, and enhancements
Experience working with senior executive leadership as a trusted advisor
Deep knowledge of Oracle and VMware Products such as ERP Systems, Database & Middleware products
Deep knowledge of enterprise change control and extension methodologies
Excellent interpersonal, presentation and communication skills – verbal & written
Attention to detail and the ability to learn quickly
Extreme focus on Client satisfaction
Demonstrated ability to work independently and as part of a team, work calmly and professionally in high pressure situations
Ability to think critically and make clear, responsible and well-reasoned decisions
Ability to multi task multiple projects, issues and tasks
Ability to travel without restriction both domestically & internationally up to 30% of the year
Strong interpersonal and executive communication skills to act as a trusted advisor to clients and internal stakeholders
Preferred
Experience with localizations and global implementations would be an advantage
Strong familiarity with ITIL 4 (certification a plus)
Benefits
Medical, Dental, and Vision insurance
Disability insurance
Paid Parental Leave
401(k) program
Generous Paid time off (PTO)
Company
Rimini Street
Rimini Street is an independent provider of enterprise software support services for Oracle and SAP licensees.
1001-5000 employees
H1B Sponsorship
Rimini Street has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (1)
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$380.15MKey Investors
Colbeck CapitalBridge Bank
2021-07-08Post Ipo Debt· $90M
2018-07-19Post Ipo Debt· $140M
2017-10-11IPO
Leadership Team
Seth Ravin
CEO & Chairman of the Board
Jim Benge
Vice President of Development
Recent News
Help Net Security
2025-12-30
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