City of Philadelphia · 4 hours ago
Digital Navigator Lead
Philadelphia, PA
Full-time
Onsite
Mid, Senior Level
$50K/yr - $60K/yr
1+ years expThe City of Philadelphia is dedicated to providing technology support to its residents, and they are seeking a Digital Navigator Lead to enhance digital equity initiatives. This role involves assisting residents with technology access, providing support and training, and collaborating with community partners to promote available services.
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Responsibilities
Assist with leading the Digital Equity team on special projects and support the Digital Navigator Specialists with program development
Receive and respond to phone calls from call center related to Digital Navigation requests
Have a minimum of 10 hours available weekly in the community at designated locations to schedule in-person appointments with residents in need of support
Screen residents for eligibility into internet subsidy programs and other related services
Provide 1-on-1 assistance to residents in the following: enrolling in free or low-cost internet service, finding a free or low-cost computer that meets their needs, getting basic technical support, troubleshoot connectivity issues, using online programs and apps, and enrolling in digital literacy training, adult education programs, or workforce programs
Maintain expertise on the range of internet, device access, and digital skills offerings in the Philadelphia ecosystem
Interview and assess clients to establish what assistance is needed and to determine their eligibility for benefits or programs. Conduct intake assessments document services provided and track clients’ progress using OIT software to maintain a robust client data system. Consistently document outcomes and services rendered. Locate and correct data entry errors or report them to supervisors
Provide baseline and intermediate level digital skills workshops and class across priority city locations
Engage in direct outreach activities to share information about the City’s Digital Navigator Network and promote OIT digital inclusion Initiatives
Schedule client appointments during direct outreach events and during office days
Assist clients in preparing applications and forms for services and, when appropriate, refer applicants to other agencies for assistance or access to resources
Qualification
Required
Candidate must have at least 1-2 years providing digital skills support or training to community members
Must have some understanding of benefits and role of government in administering benefits programs
Experience managing/leading teams and projects
Knowledge of Microsoft Office, Google Suite, and other common workplace software
Creative, motivated and the ability to meet deadlines
The ability to work alone and in a team setting; excellent customer service skills
Excellent oral and written communication, critical thinking and problem skills, comfort using technology and teaching others
Ability to embrace the challenge of learning and teaching basic technological concepts related to internet services, computer and device characteristics, and common online services and applications
Comfort working in diverse environments and with diverse clients (including families, homeless, ex-offenders, individuals with behavioral/mental health and or substance abuse issues, etc.)
The ability to maintain confidentiality
The ability to work nights and weekends is essential
Candidate must have high school diploma or equivalent
Regular, predictable attendance is required
This position requires travel across the city to multiple locations within a work week
This position operates in an office setting and routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets
Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 10 pounds
Successful candidate must be a city of Philadelphia resident within six months of hire
Preferred
Familiarity with Northstar Digital Literacy and/or other common digital skills training certifications
Bi-lingual language skills
Benefits
Comprehensive health coverage for employees and their eligible dependents
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation, sick leave, and holidays
Generous retirement savings options are available
Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program.
Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation.
Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships.
Company
City of Philadelphia
Philadelphia is the largest city in the Commonwealth of Pennsylvania, the fifth-most-populous city in the United States.
10001+ employees
H1B Sponsorship
City of Philadelphia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (13)
2023 (5)
2022 (15)
2021 (13)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
A
Alan Burstein
Chief Surveyor
A
Alba Collazo-Irwin
Chief Deputy
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