Comtech Telecommunications Corp. · 2 hours ago
Senior Customer Service Technician Support
Broomfield, CO
Full-time
Hybrid
Senior Level, Lead/Staff
$85K/yr - $109K/yr
10+ years expComtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions. They are seeking a Senior Customer Service Technician Support to assist with technical support issues, create training materials, and serve as a Subject Matter Expert in customer interactions.
Developer PlatformInformation TechnologyInternetManufacturingPublic RelationsTelecommunicationsWireless
Responsibilities
Support Tier I & II technicians
Create various support procedures and training material, including forms for customers to complete
Escalate tickets and work with System Engineering, R&D, Product Line Management and other groups to resolve issue. Communicates resolution to both internal and external customers
Review and recommend troubleshooting tools for Tier I & II
Participate as the Subject Matter Expert (SME) in scheduled and unscheduled customer meeting. Communicate minutes and action plan
Review new system configuration and escalate potential configuration issues
Perform advanced troubleshooting for complex technical support issues to assist customers in the resolution of support issues with equipment and software
Provide a high level of expertise on issues related to VoIP, SIP, Network, IP-based call delivery issues, and 911 call and data delivery
Responsible for Beta upgrades
Required to serve in an on-call rotational schedule for 24x7 escalation support and may also be required to work weekends, evenings, and non-standard work hours as mission needs arise
Other duties as assigned
You will need to come into the Broomfield, CO office 2-3 days a week
Qualification
Required
10 Years' + Network Operating Center or Customer Service experience
Willingness to work on rotating shift (day, evening, night, weekend)
Strong knowledge and experience of IP Networking
Networking basics experience in domains, active directory, DHCP, DNS is required
Familiarity with networks, switches, routers, ASA, (SNMP, Syslog Research, troubleshooting)
Working knowledge of Microsoft Excel, Word, PowerPoint
Excellent customer service, communication, listening and human relations skills are required to determine client needs, understand and relay information, build positive rapport, confidence and trust and participate as an effective team member
Attention to detail, organizational and time management skills are essential to accurately enter data, maintain records, focus on multiple priorities and handle high alerts volumes in a fast-paced environment
Good problem-solving skills, self-motivated and good judgment
High level of professionalism, integrity, and proven ability to work unsupervised
May need to undergo a security background check
Fluent communication and written skills in English
Electronic Technician or Technologist Diploma/Telecommunication Technician
Preferred
VoIP and Telephony experience is an asset
Knowledge of standard equipment used in Central Office and remote sites is an asset
Experience with structured cable termination and circuit testing (i.e. POTS, T1, PR1, CAMA) is highly desired
Hands-on experience with LAN's, WAN's and CISCO switches, as well as knowledge of Wire Shark, traces, remote access, etc. is highly desired
Company
Comtech Telecommunications Corp.
Comtech Telecommunications Corp.
1001-5000 employees
H1B Sponsorship
Comtech Telecommunications Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$480MKey Investors
White Hat Capital PartnersU.S. Department of Defense
2025-07-21Post Ipo Debt· $35M
2025-03-03Post Ipo Debt· $40M
2024-06-17Post Ipo Debt· $222M
Leadership Team
Kenneth Traub
Chairman, President and CEO
Frederic Servais
Vice President, Product Management
Recent News
2025-12-12
2025-12-12
2025-11-11
Company data provided by crunchbase