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Life Extension · 1 month ago

IT Service Desk Technician, Level I (seasonal)

Florida, Fort Lauderdale, FL, US

Full-time, Contract

Onsite

New Grad, Entry Level

Life Extension is a company that provides IT services, and they are seeking an IT Service Desk Technician, Level I. The role involves providing technical support for hardware, software, and network issues, managing service requests, and assisting users with problem resolution.

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Responsibilities

Identifies, diagnoses, and resolves Level I problems for users of the LE IT Services to include issues with computer software and hardware, LE network, the Internet and new computer technology

Clearly communicates technical solutions in a user-friendly, professional manner; provides one on one end-user training as needed; provides problem resolution and support for remote end-users

Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals

Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements

Manages ticketing system queue with a focus on fast/effective delivery of service and follow up

Contacts third-party vendors for warranty service repair

Performs basic PC/Printer diagnostic testing; translates corrective action as necessary

Works within asset management system and accurately updates the database

Assists problem management team (Level III Admins) with major problems or repairs as necessary, Ex: Active Directory, Outlook, Microsoft Office, Mac OS

Transitions more complex end-user problems to Level II support personnel

Installs and manages patches and upgrades to client operating system software and application services

Assists in creating materials for end-user frequently asked questions (FAQs)

Provides users, under direction of the Service Desk Supervisor, with security access to necessary computer procedures and data

Assists in disaster recovery activities as necessary

Serves as a contact for after-hours/weekend support (remotely and/or in-office)

Demonstrates flexibility with schedule to include overnight & weekends hours

Stays current with the latest technology trends

Regular onsite attendance is an essential function of this position

Less than 25% travel required

Additional duties as assigned

Qualification

Troubleshooting hardware/softwareActive DirectoryService Desk ticketing systemPC hardware knowledgeMS OfficeMac OSEnd Point SecurityUser trainingProblem resolutionDisaster recoveryTechnical supportPhysical staminaTechnology trends awarenessA+ certificationCommunication skillsFlexibilityTeam collaborationAdaptability

Required

Proven experience troubleshooting and resolving hardware/software/network issues

Basic knowledge of desktop operating systems, PC hardware, MS Office, Mac OS, End Point Security, phone system support

Demonstrated understanding of the principles and theories of network systems and management, Internet technologies and products, Active Directory, Data Center/IDF environments and electrical safety procedure

Ability to use resources to provide problem resolution for unfamiliar software and hardware

Must be able to sit for prolonged periods of time in front of a computer; must be able to perform physical activities, such as, but not limited to, lifting I.T. equipment (Printer, PC or monitor) bending, standing, climbing or walking

Flexibility to be on call, including overnights & weekends, required

A+ certification required