White Lodging · 1 month ago
Event Coordinator
Austin, TX
Contract
Onsite
New Grad, Entry LevelWhite Lodging is a hospitality company seeking an Event Coordinator. The Event Coordinator provides support and assistance for Event Managers in the planning and execution of events, ensuring high-quality service and effective communication with guests and hotel departments.
Hospitality
Responsibilities
Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the Hotel Improvement Plan
Type Banquet Event Orders, resumes and cover sheets and distribute to the appropriate hotel departments. Produce all correspondence in a professional manner
Handle special projects from the Event Management Director/Managers
Responsible for tracking and maintaining purchase orders and invoices
Order supplies for office
Log and file turnovers from Sales
Attend BEO meeting when necessary
Coordinate and handle affiliate groups with Event Manager’s supervision
Arrange in-house meetings including blocking space and creating the BEO
Type post-con reports and critiques
Create house accounts in PMS and bookings in Delphi
Always answer the telephone within three rings with a smile and answer questions accordingly or transfer
Call customer for guarantee number and enter in Delphi
Complete order form for amenities, electrical service, security, telecom and parking vouchers
Provide support for business center
Establish, develop and maintain a filing system
Have knowledge and familiarity with hotel facility
Have effective communication skills
Ensure security and confidentiality of all guest and hotel information and material
Practice energy conservation at all times
Notify manager/AYS of maintenance issues
Maintain a clean and orderly work area in accordance with hotel standards
Attend work on time as scheduled and adhere to attendance policy
Participate in daily preshift
Utilize property Service Recovery/Defect Tracking processes
Report unsafe conditions and suspicious activity to Loss Prevention/Management
Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as needed. Use personal protective equipment
Wear uniform, including nametag at all times in accordance with the Standards of Appearance
Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints
Promote teamwork and associate morale
Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants)
Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Complete Chemical Training and Blood borne Pathogen Training
Follow proper key control procedures
Perform other duties as assigned
Qualification
Required
Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations
Know and live the mission and the White Lodging/brand basics
Understand the Hotel Improvement Plan
Type Banquet Event Orders, resumes and cover sheets and distribute to the appropriate hotel departments
Produce all correspondence in a professional manner
Handle special projects from the Event Management Director/Managers
Responsible for tracking and maintaining purchase orders and invoices
Order supplies for office
Log and file turnovers from Sales
Attend BEO meeting when necessary
Coordinate and handle affiliate groups with Event Manager's supervision
Arrange in-house meetings including blocking space and creating the BEO
Type post-con reports and critiques
Create house accounts in PMS and bookings in Delphi
Always answer the telephone within three rings with a smile and answer questions accordingly or transfer
Call customer for guarantee number and enter in Delphi
Complete order form for amenities, electrical service, security, telecom and parking vouchers
Provide support for business center
Establish, develop and maintain a filing system
Have knowledge and familiarity with hotel facility
Have effective communication skills
Ensure security and confidentiality of all guest and hotel information and material
Practice energy conservation at all times
Notify manager/AYS of maintenance issues
Maintain a clean and orderly work area in accordance with hotel standards
Attend work on time as scheduled and adhere to attendance policy
Participate in daily preshift
Utilize property Service Recovery/Defect Tracking processes
Report unsafe conditions and suspicious activity to Loss Prevention/Management
Practice safety standards at all times and keep the property safe for guests and fellow associates
Use wet floor signs as needed
Use personal protective equipment
Wear uniform, including nametag at all times in accordance with the Standards of Appearance
Communicate properly and effectively with the guest, associates and managers
Effectively respond to guest complaints
Promote teamwork and associate morale
Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants)
Adhere to all work rules, procedures and policies established by the company
Have a thorough knowledge of emergency procedures
Complete Chemical Training and Blood borne Pathogen Training
Follow proper key control procedures
Perform other duties as assigned
Must pass certification quiz/test for position
Knowledge of Excel and Word
Preferred
Experience with PMS and Delphi is a plus
Benefits
Medical, Dental, and Vision
Life Insurance
Employee Assistance Program (EAP)
401(k)
Vacation and Paid Time Off (PTO)
Tuition Reimbursement
Complimentary and Discounted Rooms
Company
White Lodging
A leader among hotel management companies, with a diverse range of hotels in our portfolio.
Founded in 1985
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Anderson
Executive Vice President, Chief Operating Officer
Joe Pagone
Senior Vice President Operations
Recent News
2025-12-09
2025-10-02
2025-09-30
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