Chase ยท 1 month ago
Product Support, Senior Associate - Benefits
8181 Communications Pkwy Bldg F, Plano, TX, 75024, US
Full-time
Onsite
Mid Level
3+ years expChase is an innovative financial services company focusing on enhancing the digital ecosystem. The Product Support Senior Associate will facilitate process improvements, manage business controls, and promote team culture within the Benefits Strategy & Operations team.
BankingFinancial Services
No H1B
Responsibilities
Maintain key meeting and deliverable calendar, help prepare agendas, assist in meeting facilitation, document notes, follow-up on action items, and contribute to the development of presentation decks for leadership and stakeholder routines (e.g., Cabinet, Product BUR, All Hands) to showcase achievements and foster engagement and discussions
Collaborate with internal and external partners to monitor and coach team on Agile control adherence, evaluate changes to policy and regulation updates, and Control Change Manager requests, and help prepare process documentation, procedures, and audit readiness materials
Assist in enhancing internal onboarding, operating model resources, as well as employee onboarding activities, coordinate continuous learning sessions, and help host tool demos (e.g., Jira, Jira Align, Confluence)
Support the coordination of weekly status updates ensuring new workstreams are included and summaries are prepared for leadership communication
Help prepare for retrospectives, SurveyMonkey feedback surveys, and problem-solving sessions to identify opportunities, summarize solutions, and track completion of enhancements
Assist in fostering team engagement and cohesion by brainstorming and planning ice breakers, social hours, and coordinating logistics and fun activities during offsites
Aid in system access profile reviews with updates for ongoing maintenance and request team access to confidential initiatives
Qualification
Required
3+ years of experience in managing multiple workstreams in fast-paced environments
Excellent organizational skills and attention to detail for coordinating meetings, agendas and deliverables
Professional presentation development and engagement skills, including detailed tracking of notes and action items
Experience with process mapping, procedure creation and control reviews of changes to policy and standards, as well as collaboration with Business Controls and Audit teams
Exposure to Agile methodologies, creating psychological safety especially during retrospectives, and performing process improvement analysis
Competent with tools like Confluence, Teams, Jira, Controls Change Manager, Excel, and PowerPoint
Bachelor's degree or equivalent experience
Preferred
Familiarity with tools such as Jira Align, Agile Central, Menti and SurveyMonkey
Develop creative ideas for engaging teams through creative ice breakers and team-building activities
Ability to maintain a positive attitude amidst shifting priorities and evolving responsibilities to support a growing team
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
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2026-01-09
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