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United Airlines · 1 month ago

Senior Business Analyst - PSS Catalog

United States-IL-WHQ - Chicago - Corporate Support Center - Willis Tower

Full-time

Onsite

Mid, Senior Level

4+ years exp

United Airlines' Digital Technology team is seeking a Senior Business Analyst for their PSS Catalog. The role involves establishing relationships with stakeholders, collaborating on product design and delivery, and ensuring effective business process management.

HospitalityIn-Flight EntertainmentService IndustryTransportationTravel

No H1B

Responsibilities

Establish and maintain strong relationships with key business and technology stakeholders

Work collaboratively with product owners, business partners, vendors, end users, architects, developers, EQE, and scrum masters to design, plan and deliver PSS Catalog products

Produce project documentation (e.g., business requirements, user stories, strategic roadmaps, etc.)

Lead projects/meetings with business and technology partners to gather and document needs and requirements

Work with architecture teams to develop and document solution plan

Collaborate with United and vendor delivery teams to ensure full understanding of requirements and delivery of desired scope

Ensure business change management readiness

Assist in business process redesign as needed

Qualification

Airline Revenue ManagementTechnical ExpertiseTask ManagementCommunication SkillsTeamwork

Required

Bachelor's degree

Business or relevant field preferred

4+ years of experience

Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level

Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer

Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

Preferred

Airline Revenue Management and Pricing expertise

Partnership - Acts as valued partner to the business, develops relationships with internal and external partners

Patience - Includes listening and vetting before acting. Is tolerant with people and processes, tries to understand the people and the data before making judgments and acting, sensitive to due process and proper approaches

Task Management - Delivers quality work on time with attention to detail, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise