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LG Electronics North America · 11 hours ago

Field Technical Manager (Bilingual English/Korean) (Matteson, IL)

Illinois, United States

Full-time

Onsite

Mid, Senior Level

$90K/yr - $130K/yr

5+ years exp

LG Electronics is a global leader in technology dedicated to creating innovative solutions for a better life. The Field Technical Manager will act as a Technical and Operational Liaison, managing information flow and providing expert product support to customer companies while overseeing the operations of the PRI's project site.

Consumer Electronics

Responsibilities

Operation and management of the PRI's project site, including equipment set-up and production, customer service, safety management, and general affairs

Manages day to day activities of PRI's customer companies

Utilizes advanced metrics to analyze, develop and implement process development

Manages expert level LGEUS/HQ technical knowledge share in resolving outstanding field issues and implementing field processes and procedures

Responsible for professional technical development of all field technical specialists

Provide guidance and advice as a technical subject matter expert to ensure Field Service issues are brought from inception to resolution

Serves as technical liaison between LGEUS PRI Organization and PRI's customer companies

Manage information flow and knowledge transfer sessions for PRI's customer companies

Able to understand, articulate, communicate and respond to detailed technical issues in a timely and concise manner

Maintain current functional and technical knowledge of LGEUS PRI Organization supply battery manufacturing machines and parts for electric vehicles

Provide expert level Product Support to internal and external customers by researching and providing solutions to challenging field service issues

Manages Installation & Service Manual Validation Process– Verification of manuals via testing in Quality/Training Lab to improve literature for internal and external technical specialists

Coordinate with Technical Writing team to insure PRI's customer companies are complete, consistent, concise and unambiguous

Accompany PRI's customer companies factory engineers in field visits to resolve escalated field technical issues

Perform testing and evaluates equipment and controls solutions in LGEUS PRI Organization and document findings in distributable format for internal and external customers

Perform EV battery machine set-up with LGEUS PRI & technical team engineers and partners

Communicate directly with PRI's customer companies' production department to coordinate preventive maintenance and troubleshooting in the production area

Daily Production Data Analysis and Report Preparation

Preparation of documents related to CS operation and facility maintenance after facility AT, and initial response in case of issue

PRIX & PRIX-US, manages the personnel of partner companies and shares equipment status and issues

Maintain records of all preventive maintenance and troubleshooting tasks

Qualification

Technical SupportSite ManagementBilingual English/KoreanAutomation ExperienceTechnical DocumentationPlanningOrganizationComputer SkillsCommunicationProblem Solving

Required

Bachelors Degree with 5+ years experience in the automation field or in a technical support role or in site management including operation and safety

Bilingual in English and Korean

Excellent communication skills and interpersonal skills to interact effectively with diverse client group

Ability to troubleshoot in depth service issues via phone and onsite

Ability to read, analyze and interpret technical business periodicals, professional journals and technical procedures

Ability to write reports and business correspondence

Ability to read and edit technical drawings/prints

Ability to effectively present information and respond to questions from management, clients and customers

Ability to work in a technically dominated environment: engineering, contracting and construction trades and able to absorb and commit technical information to knowledge quickly

Ability to anticipate and solve practical problems and resolve issues

Self-starter with the ability to work both independently and within a team

Ability to effectively communicate ideas and properly describe problems and solutions

Ability to effectively handle multiple tasks

Well-developed planning, organization, analytical, and decision making skills

Proficient computer skills, such as Excel and PowerPoint

Ability to produce clear, timely and concise documentation and have well developed problem solving skills

Benefits

No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.

Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.

Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.

Performance based Short-Term Incentives (varies by role).

Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.

Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.

Group Rate Life and Disability Insurance.