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Early Warning® · 1 month ago

Product Manager, Developer Experience & Tools

Scottsdale

Full-time

Hybrid

Mid, Senior Level

$106K/yr - $130K/yr

5+ years exp

Early Warning Services is a trusted name in payments, having powered and protected the U.S. financial system for over thirty years. The Product Manager for Developer Experience & Tools will evaluate and determine the products and features to be built, while leading a cross-functional team to address customer pain points and develop innovative solutions.

Financial ServicesFraud DetectionPaymentsRisk Management

No H1B

Responsibilities

Builds the right cross-functional team to obtain a common understanding of customer pain points; empathy and excitement for solving customer issues

Articulates product strategy and vision across the enterprise

Brings the customer viewpoint to the product design process with a demonstrated competency to actively listen to customer feedback across all touchpoints and channels; to routinely leverage this feedback into insights; and to build products and services that delight and inspire

Works closely with marketing, research, analytics, design and development partners, uses technical savvy and customer insights to develop real world solutions working in a highly collaborative environment

Uses insights about the market and industry to drive development of value-added solutions for customers

Oversee the integration of strong risk and security controls

Ensure compliance to laws and regulations

Able and adept at working directly with the technologists to deliver market solutions

Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely

Own clarity, consistency, and compliance across all developer-facing content by defining editorial standards, coordinating cross-functional reviews, and maintaining a unified documentation strategy

Lead the evolution of the documentation platform, manage the vendor relationship, and incorporate developer-focused features while staying current with API/SDK ecosystem trends

Integrate modern tooling into the docs portal, collaborate with engineering and DevRel to streamline the developer journey, and define metrics to improve onboarding, adoption, and satisfaction

Qualification

Product ManagementDeveloper PlatformsAgile DevelopmentData AnalyticsDesign ThinkingProject ManagementListening SkillsRisk ManagementTechnical SavvyCustomer AdvocacyFintech ExperienceAPI UnderstandingSDK UnderstandingCommunicationCollaboration SkillsProblem Solving

Required

Bachelor's or Master's degree in computer science, data science, business administration or a related field

At least 5 years of experience in product management, developer platforms, or data analytics products

Proven experience in managing in a cross functional environment to achieve common goals

Demonstrated experience in design thinking and agile development process and methodology

Excellent communication and collaboration skills. Demonstrated experience in obtaining business case buy-in across a diverse organization

Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously

Familiarity with agile development methodologies and tools

Excellent listening and execution skills

Background and drug screen

Preferred

Prior experience in Fintech/Payments

Prior experience in Developer facing products (Developer Relations, Developer Portal, Sandbox & Testing)

Understanding or API & SDKs in the context of integrations

Strong understanding of “Developer” as a customer persona and being able to build products, solutions, processes to help alleviate developer and merchant pain points

Strong understanding of API specific products such as Postman

Benefits

Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

12 weeks of Paid Parental Leave

Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.