University of North Florida · 3 months ago
User Experience Strategist
Jacksonville, FL
Full-time
Onsite
Entry, Mid Level
2+ years expThe University of North Florida is committed to advancing operational excellence through user-centered design principles. The User Experience Strategist will lead initiatives to enhance the experience of students, faculty, and staff by collecting and analyzing user feedback, collaborating across departments, and implementing data-informed improvements.
EducationHigher EducationUniversities
Responsibilities
Lead user-centered project improvement initiatives to uncover pain points, needs, and opportunities across academic, administrative, and support areas and workflows
Design and execute multi-channel feedback and data collection efforts such as interviews, surveys, focus groups, quantitative analysis, etc
Assist in UX research with faculty partners
Advocate for the voice of the user in all phases of process design, technology deployment, and service enhancement
Effectively manage multiple projects, meet deadlines, and communicate progress to stakeholders
Stay current on user-centered/UX/human-focused trends and tools and introduce innovative methods to elevate the quality and impact of operational excellence and design efforts
Organize and analyze qualitative and quantitative feedback
Apply techniques such as basic statistical analysis, segmentation, and root cause analysis
Contribute to triangulation of data sources and linking insights to actionable insights, outcomes, and KPIs
Translate insights into actionable recommendations that inform process redesign, technology enhancements, and service delivery improvements
Monitor and analyze feedback loops, usage data, and performance metrics to evaluate the effectiveness of implemented changes
Design a repeatable, sustainable process for executing operational excellence projects with campus partners
Build relationships by creating trust with campus partners/users through setting expectations on process/deliverables
Use various communication techniques and prepare materials to showcase work and share insights with rationale and storytelling
Actively seek and use ideas and feedback to strategically guide delivery
Support collaboration cross-functionally with IT, administrative operations, academic departments, and student services to align experience improvements with university strategic goals
Support the facilitation of workshops to help build a culture of data-informed decision-making
Support recruitment and facilitation of student-led focus groups and surveys
Supervises student workers involved in experiential roles (e.g., secret shoppers, data analysts)
Reports to the Director of Operational Excellence and Continuous Improvement
Receives general guidance on strategic priorities and project objectives, while exercising independent judgement in the planning and execution of user-centered design activities
Advises higher management regarding current trends in supporting users in a diverse administrative and academic environment
Qualification
Required
Master's or Bachelor's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219
Experience in user-centered design, UX/CX research, service design, or process improvement is required
Proficiency in research tools and platforms such as Qualtrics
Strong storytelling and communication skills with the ability to inspire diverse stakeholders
Strong analytical and problem-solving skills with the ability to ask the right questions and dig into complex issues
Experience working in cross-functional teams and managing multiple priorities
Preferred
Experience in higher education or public sector environments
Experience in service design, user research, operational improvement, or continuous improvement
Familiarity with using AI tools for analysis and reporting
Strong communication and facilitation skills
A mindset that values balanced listening (user voices, department perspectives, and system data)
Company
University of North Florida
University of North Florida is a school in Jacksonville.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$7MKey Investors
Parkinson's FoundationU.S. Department of Education
2023-07-25Grant
2023-02-27Grant
2022-09-22Grant· $7M
Leadership Team
Kimberly Mayer
Chief Research Officer (CRO)
Recent News
Crowdfund Insider
2025-11-08
2025-11-05
Jax Daily Record
2025-11-04
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