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Mary Free Bed Rehabilitation Hospital · 3 months ago

Patient Service Representative, PRN - Outpatient Rehabilitation

Saginaw, MI

Full-time, Part-time

Onsite

Entry Level

$19.50/hr - $25.09/hr

1+ years exp

Mary Free Bed Rehabilitation Hospital is a not-for-profit, nationally accredited rehabilitation hospital dedicated to helping patients and families rebuild their lives. The Patient Service Representative will greet and assist patients and visitors, manage appointment scheduling, and provide essential clerical support to ensure a smooth operation within the outpatient rehabilitation department.

Health CareHospital

H1B Sponsor Likely

Responsibilities

Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk

Accurately collect and analyze all required demographic, insurance/financial, and clinical data elements necessary to pre-register and register all types of patients

Coordinate/schedule initial evaluation and subsequent patient appointments for multi-disciplines based on patient needs

Manage calls from insurance/care managers to coordinate multi discipline care for patients

Collect any expected charge for service provided and complete timely posting of cash collections, accepting and generating appropriate receipts for monies and credit card payments received; provide financial guidance to achieve a mutually acceptable resolution of the expected self-pay balance including options of payment and charity care

Receive and properly respond to telephone, electronic, or face-to-face inquiries from patients or their legal representatives

Perform all other appropriate activities as directed and as necessary to meet the patient’s needs and to achieve expected departmental and organizational outcomes

Provide various other responsibilities and clerical/therapist support as delegated by Manager

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service

Qualification

Customer service skillsData entry accuracyICD-10-CM knowledgeCPT coding knowledgeMedical terminology knowledgeOrganizational skillsInterpersonal skillsCommunication skillsWork in fast-paced environment

Required

Minimum of the GED/Diploma

Computer experience with high accuracy level of data entry

Excellent telephone and customer service skills

Outstanding organizational, interpersonal, communication, and overall customer service skills

Ability to perform in a high paced environment with a positive attitude and interact with professional staff in an appropriate manner

Preferred

Associate's degree preferred

Bachelor's Degree in a health-related field

Minimum 12-18 months' work experience in healthcare with scheduling and/or PFS related job duties

Working knowledge of ICD-10-CM and CPT coding classification systems

Knowledge of medical terminology and clinical rehabilitation

Company

Mary Free Bed Rehabilitation Hospital

Mary Free Bed Rehabilitation Hospital is a rehabilitation system that provides doctors and rehab professionals has cared for patients.

Founded in 1891

Grand Rapids, Michigan, USA

1001-5000 employees

https://www.maryfreebed.com/

H1B Sponsorship

Mary Free Bed Rehabilitation Hospital has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)