DXC Technology · 1 month ago
Helpdesk Representative (customer service)
CRI - SJ - SAN JOSE
Full-time
Onsite
New Grad, Entry LevelDXC Technology is a company that delivers mission critical IT services to modernize operations and drive innovation. The Technical Helpdesk Representative will support IT systems, resolve customer issues, and provide technical assistance in a team-oriented environment.
AnalyticsConsultingInformation TechnologyInsurTechOutsourcingSecuritySoftware Engineering
Responsibilities
TCSC Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programming
The TCSC Technical Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution
The successful candidate will be able to work first and second shift as well as occasional Saturday hours
Qualification
Required
Professional work history or training with a focus on IT or automotive systems
Customer contact experience
Technical Support experience
Self-motivated with a proactive approach to meeting and exceeding customer expectations
Computer hardware and software experience
Substantial problem-solving abilities
Ability to work and thrive in a team environment
Maintain a professional image at all times
Exceptional communications and organizational skills
Dedication to excellent attendance
Advanced English Level
Company
DXC Technology
DXC Technology is an IT and consulting services company that offers insurance software, security, and application development services.
Founded in 2017
10001+ employees
H1B Sponsorship
DXC Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (78)
2023 (175)
2022 (146)
2021 (123)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$755.01M2025-12-02Post Ipo Debt· $755.01M
2017-04-03IPO
Leadership Team
Raul Fernandez
President and Chief Executive Officer
Kaveri Camire
SVP and Chief Marketing Officer
Recent News
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Company data provided by crunchbase