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EXL · 1 month ago

SAVP - Client Partner – Banking and Payments

San Jose, CA

Full-time

Onsite

Senior Level, Lead/Staff

$0/yr - $230K/yr

12+ years exp

EXL is focused on client engagements and growth within the banking accounts. The Client Partner role involves leading client engagements, managing sales cycles, and ensuring operational excellence while building strong relationships with senior stakeholders.

AnalyticsBankingOutsourcing

Hiring Manager

Rajat Chopra

Responsibilities

Ownership of Growth, Client engagement, NPS, Profitability across a portfolio of banking clients

Bring a deep understanding of the current marketplace and competitor offerings to drive the organization’s growth strategy and investments

Partner with clients to develop transformation agenda and value creation

Manage proposals with full ownership and accountability for the opportunity

Provide complete ownership and accountability for managing competitive proposals, and working closely with sales enablement teams to ensure high quality of proposals

Ensure optimal deployment of resources to achieve business goals

Create and execute strategic account plans to maximize revenue and profitability by driving cross-sell, pace of volume ramps, time to proficiency and client satisfaction

Develop C-level and cross-functional contacts and touchpoints in the client organization through regular objective-based interaction forums and review governance cadence

Scout and scope new opportunities within the account by participating in client’s review meetings – identify problem statements and map EXL services and products to develop customized solutions

Mentor teams for seamless delivery and transformation

Qualification

Banking domain experienceClient engagementSales cycle managementDigital/Cloud/SaaS technologiesCustomer relations skillsAnalytical skillsNegotiation skillsPresentation skillsInterpersonal skills

Required

12+ years of overall experience, including at least 6+ years in a client facing role in a solutions or account management capacity in the consulting or offshore/outsourcing industry

Domain knowledge and experience in banking, credit cards, payment networks

Demonstrated ability to communicate effectively, vertically, and horizontally both internally and in client organizations, with an ability to create and deliver compelling presentations

Good understanding of new and emerging Digital/Cloud/SaaS technologies

Strong problem-solving ability with the aptitude to identify strategic solutions to business problems with enterprise-wide implications as a trusted strategic partner to clients

Must be capable of multitasking with rapidly changing priorities and manage multiple tasks in a dynamic environment

Must be detail-oriented and able to develop, execute, lead, and maintain complex projects, programs, and assignments

Must have highly developed customer relations and negotiation skills with the ability to effectively consult and influence senior executives. Able to provide verifiable references

Must have proven ability to contribute to business development efforts and to lead and manage multiple distributed teams to achieve client goals

Bachelor's / Master's degree from an accredited institution

Strong understanding changing landscape of analytics, data, and digital operations / BPS in the Banking industry

Proven track record in execution and over-achieving financial and non-financial targets

Strong writing, presentation, conceptual, analytical, and interpersonal skills

Willingness to travel to meet client needs