Level 2 Support Engineer jobs in United States
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TrnDigital ยท 1 month ago

Level 2 Support Engineer

positionNewton, MA
timeFull-time
remoteOnsite
seniorityMid Level
date4+ years exp

TrnDigital is a niche company specializing in delivering top-notch quality through a team of full-stack consultants. They are seeking a Level 2 Support Engineer to support client tickets and work on IT projects, requiring high responsiveness and problem-solving abilities.

ConsultingDigital MarketingInformation Technology
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Troubleshoot escalated Microsoft 365 issues (Exchange Online, Teams Telephony, Purview Compliance, etc.)
Manage advanced endpoint issues (driver issues, remote provisioning, BitLocker recovery, etc.)
Perform root cause analysis for recurring issues
Assist in onboarding/offboarding automation (Intune, Autopilot, etc.)
Monitor and remediate alerts from RMM tools
Participate in patching, vulnerability mitigation, and update rollouts
Assist with calls to the helpdesk and provide remote desktop support
Build/Image laptops for clients based on Standard Operating Procedures

Qualification

Microsoft 365IT support experienceActive DirectoryRMM toolsPowerShell scriptingCommunication skillsProblem-solving abilitiesAttention to detail

Required

4+ years of experience in IT support, MSP experience preferred
Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, Admin Center)
Familiarity with Active Directory, DNS, DHCP, basic network troubleshooting
Experience with RMM and PSA tools
Excellent verbal and written communication skills
Ability to work independently and prioritize tickets
High attention to detail and client satisfaction focus

Preferred

Microsoft 365 Fundamentals or Modern Desktop Administrator Certification
Experience supporting Intune, Autopilot, or Defender for Endpoint
Familiarity with scripting (PowerShell) for automation tasks

Company

TrnDigital

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TrnDigital offers expert SharePoint consulting services, adobe marketing, and digital strategy support for clients' businesses.
dateFounded in 2017
location
Boston, Massachusetts, USA
people-size51-200 employees
web-link
https://www.trndigital.com/

H1B Sponsorship

TrnDigital has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2023 (3)
2022 (3)
2021 (2)

Funding

Current Stage
Growth Stage

Leadership Team

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Shailendra Singh
Co-Founder & Digital Partner
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Recent News

EIN Presswire
Contracts 365 expands its partner program with the addition of TRN Digital, a full-stack Microsoft consultancy
2024-11-19
Company data provided by crunchbase