Zenith American Solutions, Inc. · 1 month ago
Customer Care Advocate 1
Las Vegas, NV - Rancho
Full-time
Onsite
New Grad, Entry Level
0+ years expZenith American Solutions is the largest independent Third Party Administrator in the United States, and they are seeking a Customer Care Advocate to provide customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status. The role involves maintaining knowledge of assigned plans, providing customer service, and administering benefits.
AssociationInformation Technology
Responsibilities
Maintains current knowledge of assigned Plan(s) and effectively applies knowledge in all job functions
Provides written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits
Updates files, including documenting system notes of conversations or action taken
Performs tasks associated with the administration of retirement and health and welfare benefits such as
Processing and/or sending mailers or required forms as requested by members
Processing and/or sending correspondence related to member or claims status
Processing enrollments and updating member information in applicable system(s)
Distributing communications related to regulatory requirements
Initiates Action Requests to appropriate departments requesting adjustments to claims, retirement, and/or eligibility as necessary. Follows up to ensure successful completion of Action Request
Researches and resolves complex and technical issues and irregularities
Performs other duties as assigned
Qualification
Required
High school diploma or GED
Six months of experience working in customer service, third-party administrator processing, or benefits administration
Strong work ethic and team player mentality
Highly developed sense of integrity and commitment to customer satisfaction
Ability to communicate clearly and professionally, both verbally and in writing
Solid organization skills with strong detail orientation and listening skills
Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations
Proficient computer skills including MS Office tools and applications
Preferred
Call center experience in benefits claims, billing, or eligibility
Benefits
Health, vision, and dental coverage
A retirement savings 401(k) plan with company match
Paid time off (PTO)
Great opportunities for growth
Company
Zenith American Solutions, Inc.
Zenith American Solutions (“Zenith”) stands out as a top provider of third-party administration services specifically designed for Taft-Hartley trust funds in the U.S.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-12-13Acquired
Leadership Team
Michele Rivas
EVP, Chief Legal Officer
Recent News
2024-02-05
Company data provided by crunchbase