SISL Global · 4 weeks ago
Information Technology Asset Manager
Piscataway, NJ
Contract
Onsite
Mid LevelSISL Global is a company seeking an Information Technology Asset Manager to oversee DLM operations and manage teams providing imaging, request, and asset management services. The role involves ensuring service targets are met, analyzing operational data, and enhancing global service delivery while maintaining quality and productivity.
Information Technology & Services
Hiring Manager
Vikrant Kumar Srivastava
Responsibilities
Ensuring all Incidents/Requests are met within the agreed service targets
Manage DLM Teams that provide imaging, Request and asset management services to client
Review & reporting of any SLA failures including Breach Analysis
Escalation point for priority/escalated tickets
Oversee DLM operations (Productivity, queue management, escalations, aged tickets, shift coverage, request validation, general quality, Asset Tagging and Inventory Management)
Work with other members of the global management team in Desktop Support and Service Desk to enhance the delivery globally
Reporting and analyzing of operational data sets
Monitoring / performing inventory audits as per contractual requirement
Must be detail oriented and self-motivating
Ability to write business cases and justification documents, Ability to manage multiple work streams
Ownership and Drive, Ability to make difficult decisions, Multi –Tasking, Ability to Prioritise, Working Under Pressure, Impartial – Working on behalf of Clients
To work through issues analytically to a successful conclusion
Produce, track and own Service Improvement Plans and Enhancements
Ability to communicate at different levels within the organization
Understanding of Financials, including cost control, project revenue/cost
Qualification
Required
Ensuring all Incidents/Requests are met within the agreed service targets
Manage DLM Teams that provide imaging, Request and asset management services to client
Review & reporting of any SLA failures including Breach Analysis
Escalation point for priority/escalated tickets
Oversee DLM operations (Productivity, queue management, escalations, aged tickets, shift coverage, request validation, general quality, Asset Tagging and Inventory Management)
Work with other members of the global management team in Desktop Support and Service Desk to enhance the delivery globally
Reporting and analyzing of operational data sets
Monitoring / performing inventory audits as per contractual requirement
Must be detail oriented and self-motivating
Ability to write business cases and justification documents
Ability to manage multiple work streams
Ownership and Drive
Ability to make difficult decisions
Multi –Tasking
Ability to Prioritise
Working Under Pressure
Impartial – Working on behalf of Clients
To work through issues analytically to a successful conclusion
Produce, track and own Service Improvement Plans and Enhancements
Ability to communicate at different levels within the organization
Understanding of Financials, including cost control, project revenue/cost
Company
SISL Global
SISL Infotech is a market-leading IT infrastructure reseller and systems integrator with operations in EMEA / NAM / LATAM / APAC : - data centre & cloud solutions - network connectivity & security services - managed helpdesk & other IT services - professional services - software licensing solutions - IT asset management solutions - business intelligence & analytics tools - digital workspace solutions, and - IT supply chain services to public and private sector organisations.
Founded in 2007
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase