Apply on Employer Site

Troon · 2 days ago

Support Engineer

Scottsdale, AZ

Full-time

Onsite

Mid Level

4+ years exp

Troon is seeking a Support Engineer who plays a vital role in strengthening the daily operations of their front-line IT support. The position focuses on developing sustainable solutions, improving documentation, and enhancing process efficiency while collaborating closely with Service Desk Management and Infrastructure teams.

Hospitality

Responsibilities

Develop and maintain clear, effective documentation in collaboration with Service Desk Management to support consistency and promote best practices across the Support Team

Proactively identify recurring issues and opportunities for process improvement. Partner with Engineering to design, evaluate, and implement scalable solutions that drive deflection and reduce workload

Support the resolution of complex technical issues, acting as a high-level escalation path when needed, while cultivating team alignment with best practices for future incident and request handling

Act as a point of collaboration with the Infrastructure team to stay informed on new technologies, policies, and service changes. Translate updates into actionable guidance and documentation for the Support Team

Assist in compiling and analyzing service performance metrics, including SLA data, for reporting to Service Desk Management

Collaborate with the TTS Support/Ops and Infrastructure to enhance SOPs and support the rollout of new tools, systems, and integrations. Interface with other internal teams as appropriate to enhance current products

Lead the day-to-day technical operations of select internal platforms, ensuring high availability, performance, and reliability

Participate in scheduled on-call rotations during weekends and holidays to ensure continued service coverage as needed

Qualification

Technical troubleshootingSystem engineeringCompTIA A+Network+Microsoft Operating SystemsMicrosoft Office SuiteCustomer serviceOrganizational skills

Required

Bachelor's degree in computer science, Information Technology, or a related field

4+ years of experience in an IT Help Desk or technical support role

1+ years of experience in a higher-level technical support role

Strong technical troubleshooting skills for a wide range of hardware and software

Excellent communication, interpersonal, and customer service skills

Strong organizational skills and ability to create, review and distribute knowledge

Ability to demonstrate proficiency in system engineering tasks

Ability to work independently and as part of a team

Ability to manage ticketing system and route cases accordingly

Familiarity with Microsoft Operating Systems and Office Suites

Preferred

Bachelor's degree in computer science, Information Technology, or a related field preferred

Certifications: CompTIA A+, Network+, or other relevant certifications a plus

Company

Troon

Experience the world of Troon® at the greatest golf properties in the world the next time you play one of our luxury golf courses! Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail.

Founded in 1990

Scottsdale, Arizona, US

10001+ employees