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Databricks · 4 weeks ago

Manager, Delivery Solutions Architects - Public Sector

United States

Full-time

Remote

Mid, Senior Level

$176K/yr - $247K/yr

7+ years exp

Databricks is a data and AI company that provides a platform relied upon by over 10,000 organizations worldwide. The Manager of Delivery Solutions Architects will lead a team focused on post-sales technical strategy for Public Sector customers, ensuring that use cases are implemented efficiently and effectively.

AnalyticsArtificial Intelligence (AI)Data StorageInformation TechnologyMachine Learning

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Build and lead a team of Delivery Solution Architects

Shape and monitor the post-sales execution strategy for the customers in your region

Make investment decisions in collaboration with the sales and pre-sales managers for your region

Help shape and adjust the value proposition of the DSA role for your region and promote it in front of sales teams and customers

Serve as a technical sponsor and thought leader to a select number of customers

Hire and coach your team (of Delivery Solution Architects) to prioritize and work with different customer stakeholders up to C-level executives, with the goal of driving usage growth by getting use cases into production faster

Contribute to the creation of assets to build the Delivery Solution Architecture practice and improve effectiveness and consistency in working with customers

Manage a diverse team of Delivery Solution Architects to achieve customer, company, and team goals (usage growth, career growth and hiring)

Keep your team of DSA’s ahead of the technical curve

Make sure that your team is continuously learning and staying in line with the other field functions while consistently exceeding their certification goals

Assign accounts and distribute work across individuals for optimal customer coverage and team balance

Inspire the team to be customer-obsessed by understanding customer goals, their use cases, and Databricks technology

Build relationships and partner with Sales, pre-sales and professional services teams to accelerate the growth of customers

Work with cross-functional teams to reduce customer risk and help your team with escalations and address any issues or blockers

Lead team activities to monitor customer progress and forecast growth

Provide input to grow and improve internal processes, drive operational rigor and lead programs that drive impact across the organization

Maintain a robust hiring pipeline at all times

Qualification

Delivery Solution ArchitectureData AnalyticsData EngineeringMachine LearningSaaS TechnologiesCustomer Relationship ManagementTeam LeadershipTechnical AdvisoryProject ManagementCross-functional Collaboration

Required

U.S. Citizenship (required due to Public Sector client support)

7+ years of successful experience in a customer-facing role

Proven delivery experience in SaaS Technologies, particularly in the areas of Data Analytics, Data Warehousing, Data Engineering, ETL, Machine Learning, AI or Data Science

Experience building and leading technical post-sales teams - hiring, on-boarding, and enabling post-sales professionals

Trusted advisor to technical executives that guide strategic data project delivery decisions

Lead a team through best practices for architecture discussions, use case Go-Lives, creating project and execution plans and customer growth strategy

Create a positive morale for the team and help foster a working relationship between Field Engineering, Sales, and other important internal partners

Experience in delivery and deployment of workloads or data products into production, e.g. in a delivery architect, project manager, devops, or service/product owner role

Conversant with business issues our customers face today and likely big data use cases in different industries

Travel up to 30% around the D.C. Metro area