Pickle Robot Company · 3 weeks ago
Robotic Operations Support Specialist
Boston, MA
Full-time
Onsite
Entry Level
$70K/yr - $84K/yr
1+ years expPickle Robot Company is a fast-growing, VC-backed robotics company that automates the unloading of trucks using AI and robotics. They are seeking a Robotic Operations Support Specialist to provide frontline support for robotic unload systems in logistics warehouses, ensuring smooth operations during evening shifts and collaborating with cross-functional teams to resolve issues.
Artificial Intelligence (AI)Industrial ManufacturingRobotics
Responsibilities
Initial Field Training: 2 weeks in HQ, 2 weeks in the field: Participate in on-site deployment operations and system commissioning to gain a deep understanding of our robotic truck unload platform, as well as our customer stakeholder landscape
Remote Monitoring & Support (Night/Shoulder Shift): Track fleet performance using telemetry and logging dashboards during evening and overnight hours when warehouse operations are most active
Identify and flag potential issues before they escalate during peak customer operational periods
Real-Time Troubleshooting: Diagnose and resolve issues across software, electrical, and mechanical components
Provide live support for customer stakeholders and internal teams during night/shoulder shift hours
Cross-Team Communication: Manage support cases via phone, video, and written updates
Log findings, resolution steps, and maintain clear follow-up loops with day shift teams
Technical Investigations: Triage issues that span across disciplines and escalate effectively
Guide field teams through on-site troubleshooting and retrofits
Process Refinement: Identify and help close gaps in tooling, workflows, and documentation
Hardware Maintenance: Perform scheduled and ad hoc maintenance on robotic arms, conveyors, and electrical components
Qualification
Required
1–3 years working with robotic, automated systems, or industrial equipment in production or logistics environments
Comfortable working night/shoulder shifts (2 PM–10 PM or 4 PM–12 AM schedule)
Experience in a customer-facing or technical support role is a plus
Familiar with CLI tools (e.g., ssh), interpreting logs, and system telemetry
Basic knowledge of industrial robotics, PLCs, sensors, wiring, and protocols
Experience with electromechanical subsystems and field repair workflows
Strong communicator across both technical and non-technical stakeholders
Capable of building trust with both customers and engineering teams
Self-directed and comfortable working independently during non-standard hours
Preferred
Fluent in Spanish
Familiarity with tools like Jira, Freshdesk, or related systems
Interest in process improvement and documentation
Calm under pressure; curious and proactive
Adaptable in fast-paced environments
Customer-first mindset
Experience working night shifts or non-traditional hours
Physically capable of lifting and moving up to 50 lbs
Willingness to work in hot/cold and uncomfortable conditions (warehouses are often not climate-controlled)
Valid driver's license and clean driving record
Benefits
Health, dental, & vision insurance
Unlimited vacation
All federal and state holidays
401K contributions of 5% your salary
Travel supplies
Other items to make your working life more fun, comfortable, and productive
Company
Pickle Robot Company
We believe the best working experience is one where machines do the heavy lifting and people do the problem solving.
51-200 employees
H1B Sponsorship
Pickle Robot Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (3)
2023 (1)
2022 (4)
Funding
Current Stage
Growth StageTotal Funding
$102.45MKey Investors
RanpakHyperplane
2024-11-11Series B· $50M
2024-05-03Series B· $15M
2022-11-15Series A· $26M
Leadership Team
Andrew Meyer
CEO
D
Dan Paluska
Co-founder, VP of Robotics
Recent News
2025-12-24
2025-12-19
2025-12-17
Company data provided by crunchbase