STCU · 13 hours ago
Community Branch Manager
Joseph, OR
Full-time
Onsite
Senior Level
$5,675.75/mo - $7,946.08/mo
5+ years expSTCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. The Community Branch Manager provides leadership and oversight for the operations of a given branch, ensuring member service and strong branch performance while developing business relationships in the assigned area.
CommunitiesNon ProfitWealth Management
Responsibilities
Ensure member service is delivered according to established standards by proactively looking for ways to enhance the member experience and seek member feedback to identify changes/enhancements
Ensure strong branch performance and efficient operations to meet established goals by providing oversight and support of branch functions including account maintenance, opening memberships, loan production, and teller transactions
Build and maintain strong partnerships and relationships with businesses and internal teams by networking, participating in events, promoting appropriate products and services, and working collaboratively to increase awareness of STCU within the marketplace and to support organizational strategic objectives
Provide coaching to team members on creating member experiences that build member loyalty and that meets branch and credit union goals
Proactively manage member feedback, maintain member service standards, identify and manage opportunities to enhance member service experience, and provide recommendations for changes/enhancements in service delivery
Provide back-up support to staff in all aspects of the job including account maintenance, opening new memberships, loan production, and teller transactions
Qualification
Required
Minimum of five years' progressive experience in a financial institution including experience in consumer lending, equity lending, member service, IRAs, trusts, business accounts, teller operations, and compliance
Minimum of three years' experience in a leadership role, preferably in a financial services environment, with demonstrated skills in coaching, mentoring, and developing others
Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams
Strong sales orientation with ability to 'ask for the business' and 'close' the sale
Basic understanding of business credit structures and business acumen
Must be able to regularly talk, hear, and operate a computer, keyboard, and mouse and occasionally lift, pull/push, and carry up to 10 pounds with accommodations
Ability to travel short or long distances to meet customer and credit union expectations and build business relationships
Ability to be flexible in work schedule that will include some evening and weekend work
Preferred
Associates degree in Business Administration or related field
Bilingual abilities including ability to read, write and speak Spanish fluently
Benefits
Paid time off—plus 11 paid holidays!
Medical, dental, vision and life insurance
Training and career development
Success sharing plan
401(k) matching contributions
Tuition reimbursement
Company
STCU
STCU is consistently rated one of the top-performing credit unions in the nation and has been named one of Fortune Magazine’s Great Places to Work.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$50M2022-05-09Debt Financing· $50M
Leadership Team
Ezra Eckhardt
President and CEO
Lindsey Myhre
Executive Vice President & CFO
Recent News
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