S&S Health ยท 4 weeks ago
Vice President (VP) of Account Management - REMOTE
United States
Full-time
Remote
Senior Level
$150K/yr - $250K/yrS&S Health is a company focused on client satisfaction and growth, and they are seeking a Vice President (VP) of Account Management. This strategic leadership role involves overseeing the account management team, building client relationships, and driving satisfaction and retention while aligning with the company's objectives.
Health CareHealth InsuranceInsurance
Responsibilities
Client Relationship Management: Build and maintain strong, long-term relationships with key clients. Act as the primary point of contact for client escalations and ensure a high level of service delivery
Strategic Planning: Develop and execute account management strategies that align with organizational goals. Identify opportunities for upselling and cross-selling services to enhance client satisfaction and loyalty
Team Leadership: Lead and mentor the account management team, fostering a culture of collaboration, accountability, and continuous improvement. Provide coaching and professional development opportunities to team members
Performance Metrics: Establish and monitor key performance indicators (KPIs) to evaluate account management performance. Utilize data-driven insights to drive improvements and enhance client outcomes
Cross-Functional Collaboration: Work closely with sales, marketing, and operational teams to ensure a seamless client experience. Collaborate on new initiatives, product launches, and service improvements
Feedback Loop: Gather and analyze client feedback to drive service enhancements. Implement strategies to address client concerns and ensure high satisfaction levels
Market Awareness: Stay informed about industry trends, competitive landscape, and best practices in account management to continuously improve service offerings
Qualification
Required
Proven track record of successfully leading account management or client services teams in a healthcare or related industry
Deep understanding of healthcare administration, client management, and operational best practices
Exceptional verbal and written communication skills, with the ability to engage effectively with clients and internal stakeholders at all levels
Strong analytical and problem-solving skills, with the ability to leverage data to drive decision-making and optimize processes
A strong commitment to delivering exceptional client experiences and achieving high levels of client satisfaction
Ability to thrive in a dynamic environment with shifting priorities and evolving business needs
Company
S&S Health
S&S Health is a sophisticated line of administrative facilities offering health plans, insurance and claims processing services.
Founded in 1994
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-10-05Acquired
Leadership Team
Judy Felhaber
Chief Operating Officer
Sarah Bailey
Executive Assistant to the Chairman and CEO | Sales Administration
Company data provided by crunchbase