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Raising Cane's Chicken Fingers · 6 hours ago

Employee Relations Director

Salt Lake City, UT

Full-time

Onsite

Director/Executive

7+ years exp

Raising Cane’s Chicken Fingers is a rapidly growing restaurant brand known for its culture and commitment to quality. The Employee Relations Director will lead the Crew Relations function, managing investigations and advising leadership on complex Crew situations to ensure effective practices across the division.

Food and BeverageRestaurants

Culture & Values

Responsibilities

Lead and develop a team of field-based Crew Relations Leaders who manage investigations and Crew-related matters

Represent the division in crisis-oriented Crew matters and ensure execution of post-crisis action steps in partnership with Crew Relations and key functional leaders

Manage performance management practices for the division, including salaried leader performance management and senior leader disciplinary actions

Partner with Crew Safety and senior leadership on Crew-related incidents, ensuring alignment and timely communication

Serve as the subject matter expert on federal, state, and local employment laws and regulatory requirements

Identify divisional trends and trouble spots and oversee targeted action plans

Maintain reporting to identify trends and recommend updates to Crew training, communication, programs, policies, and practices

Direct the end-to-end fact-finding process for all Crew-related matters to ensure timely, accurate, and risk-reducing resolution

Review and guide resolution of high-risk cases including discrimination, harassment, wage and hour issues, retaliation, and leader-related concerns

Support the preparation and review of Performance Improvement Plans (PIP)

Qualification

Employee relations investigationHR leadership experienceEmployment lawsMicrosoft AccessMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft WordSHRM certificationPHRSPHR certificationCoaching skillsManage prioritiesInterpersonal skillsWritten communicationVerbal communicationDetail-orientedSelf-drivenConfidentiality management

Required

7-10 years of direct experience providing employee relations investigation support in a large-scale, growth focused restaurant, customer, or retail organization

3+ years of HR Leadership experience supporting large hourly non-exempt populations

Bachelor's degree in HR or a related field

Proven ability to influence, lead teams, and coach at all levels

Ability to manage confidential information with strict discretion and timeliness

Exceptional interpersonal skills with strong written and verbal communication

Detail-oriented, self-driven, and able to manage multiple, shifting priorities

Proven ability to influence, lead teams, and coach at all levels

Advanced proficiency in Microsoft Access, Excel, PowerPoint, Outlook, and Word