Danaher Corporation · 3 months ago
Field Service and Applications Specialist - Lilongwe Based (Molecular Diagnosis)
United States
Full-time
Remote
Mid, Senior Level
3+ years expCepheid, a Danaher company, is dedicated to improving human health through innovative molecular diagnostic solutions. The Field Service & Applications Specialist will provide in-field technical and applications support to Cepheid customers across Malawi, focusing on installation, training, troubleshooting, and system integration to enhance customer satisfaction.
BiotechnologyHealth CareHealth DiagnosticsLife ScienceMedical
Responsibilities
Install, maintain, and troubleshoot Cepheid systems at customer sites
Support laboratory teams with system integration, workflow optimization, validation, and accreditation
Deliver training on instruments, software, reagents, and connectivity solutions
Record activities in SFDC (installations, training, customer support, follow-up) and provide market intelligence reports
Conduct preventive maintenance, system modifications, reactive repairs, installations, and de-installations
Manage spare parts stock, car inventory, and other required service materials
Develop strong customer relationships, ensuring high levels of satisfaction and optimized system performance
Collaborate with internal stakeholders to resolve issues and ensure corrective actions are implemented
Partner with Sales Representatives to develop account strategies that accelerate Cepheid business growth
Engage with healthcare stakeholders to generate testing demand, identify new assay opportunities, and support adoption
Provide pre- and post-sales technical support in Malawi and across Southern Africa
Conduct product demonstrations, technical presentations, and workshops for customers and stakeholders
Complete all required training on time
Deliver effective customer training programs consistently
Share technical insights and best practices with regional and global teams
Qualification
Required
Bachelor's degree with 5+ years of experience, OR Diploma in Engineering or Biology with significant diagnostic experience
Minimum 3 years as a Medical Technologist with diagnostic market exposure
Hands-on experience with lab automation, LIS/connectivity, molecular diagnostics, and microbiology techniques
Experience in technical support and customer training for clinical diagnostics
Experience working with KOLs in Malawi and building customer relationships
Strong customer focus with proven relationship-building skills
Excellent technical presentation, training, and communication abilities
Self-motivated, goal-oriented, and calm under pressure
Effective problem-solving and organizational skills
Ability to work both independently and collaboratively
Proficiency in Microsoft Office, Outlook, and CRM/ERP systems (Salesforce preferred)
Strong cultural awareness and adherence to compliance and integrity standards
Willingness to spend ~80% of time on-site with customers
Valid driver's license
Travel within Malawi, with some regional and occasional global travel
Flexibility to work after hours and weekends as required
Comfortable working in laboratory environments with moderate-to-loud noise levels
Preferred
Molecular Biology expertise is a strong advantage
Previous exposure to African healthcare/diagnostics is an advantage
Company
Danaher Corporation
Danaher is a leading global life sciences and diagnostics innovator, committed to accelerating the power of science and technology to improve human health.
10001+ employees
H1B Sponsorship
Danaher Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (4)
2023 (3)
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1979-01-05IPO
Leadership Team
Rainer Blair
President & CEO
Thomas Joyce
President & CEO
Recent News
2026-01-14
2026-01-13
2026-01-12
Company data provided by crunchbase