VLS Systems Inc · 2 months ago
CRM Integration Architect-III (ServiceNow Implementor)
United States
Contract
Remote
Senior Level, Lead/Staff
8+ years expVLS Systems Inc is seeking a ServiceNow Implementor to bridge business stakeholders and the technical team for successful ServiceNow implementations. The role involves gathering requirements, designing workflows, and coordinating the configuration and rollout of ServiceNow solutions.
Enterprise SoftwareSoftwareAppsRoboticsInformation TechnologyCRMMobile
Hiring Manager
Kris Nanda
Responsibilities
Lead and coordinate ServiceNow implementation projects from requirements gathering through go-live and stabilization
Work with business stakeholders to document current processes, identify pain points, and define requirements for ServiceNow solutions
Translate business needs into functional specifications and user stories for the development team
Collaborate with ServiceNow developers and architects to design scalable, compliant, and efficient solutions
Perform configuration within ServiceNow (e.g., forms, fields, workflows, approval rules, notifications) using out-of-the-box tools rather than custom code
Validate and test implemented functionality to ensure alignment with business requirements
Facilitate user acceptance testing (UAT) and support end-user training and documentation
Coordinate data migration, environment setup, and deployment planning with technical teams
Support change management, communication, and adoption activities throughout the implementation
Maintain awareness of new ServiceNow capabilities and recommend platform enhancements or process improvements
Qualification
Required
8+ years of hands-on experience implementing and configuring ServiceNow
Proven track record delivering multiple ServiceNow module implementations or enhancements
Strong knowledge of ServiceNow core modules: Incident, Problem, Change, CMDB, Knowledge, Service Catalog, Request Fulfillment, Discovery, etc
Experience with ITOM, integrations, automations, and CSDM
Familiarity with ITIL processes and frameworks
Knowledge of ServiceNow best practices
Strong leadership, communication, and collaboration skills
Preferred
Experience with Agile/Scrum delivery methodologies
Knowledge of ITIL/ITSM processes and frameworks
Ability to interact with senior leadership and business stakeholders to provide technical guidance
Company
VLS Systems Inc
VLS Systems is an information technology company that provides system integration and custom software development services.
51-200 employees
H1B Sponsorship
VLS Systems Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (11)
2023 (16)
2022 (15)
2021 (29)
2020 (75)
Funding
Current Stage
Growth StageCompany data provided by crunchbase