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Dexter · 1 hour ago

Customer Service Representative

Cordele, GA

Full-time

Onsite

Entry Level

1+ years exp

Dexter is the premier manufacturer and supplier of axles and trailer parts, and they are seeking an experienced Customer Service Representative to manage customer inquiries and support sales growth. The role focuses on delivering exceptional service and maintaining strong customer relationships to enhance trust and loyalty.

Consumer GoodsManufacturing

Responsibilities

Serve as a primary point of contact for customers, providing knowledgeable and professional assistance via phone, email, and in person

Process customer orders accurately and efficiently, while identifying opportunities to upsell or cross-sell complementary products and services

Proactively contact existing customers to confirm order needs, encourage repeat business, and promote new product offerings

Support sales initiatives by re-engaging accounts with declining activity and helping convert leads into repeat customers

Maintain accurate and current data on customer accounts, product availability, pricing, and delivery timelines

Collaborate closely with internal sales, operations, and logistics teams to ensure orders are fulfilled promptly and accurately

Research and resolve customer concerns, returns, and warranty claims in a professional, solutions-focused manner

Track shipments, monitor backorders, and communicate updates to customers to ensure satisfaction

Participate in continuous improvement efforts to enhance the overall customer and sales experience

Perform additional duties as assigned in support of company goals

Qualification

Customer service experienceSales supportMicrosoft OfficeERPCRM systemsMultitaskingVerbal communicationWritten communicationOrganizational skillsTeam-oriented mindset

Required

High school diploma or equivalent

Minimum of one (1) year of customer service or inside sales experience, preferably in manufacturing, distribution, or a B2B environment

Excellent verbal and written communication skills with a confident, customer-focused approach

Proven ability to identify customer needs and recommend product solutions that drive sales

Strong organizational and multitasking abilities with attention to accuracy and timeliness

Proficiency in Microsoft Office and familiarity with ERP or CRM systems

Team-oriented mindset with the ability to collaborate cross-functionally to achieve shared objectives

Preferred

Additional education in business, communications, or related field

Benefits

Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA

3% profit sharing in our Safe Harbor program

401(k) Plan with company contributions

Opportunities for internal career development and growth

Company

Dexter

Serving the industry for over 65 years, Dexter has earned a reputation as a trusted brand serving the utility trailer, recreational vehicle, marine, heavy-duty, agricultural, and specialty equipment manufacturers and distribution centers.

Founded in 1960

Elkhart, Indiana, USA

1001-5000 employees