AmSafe Aviation · 1 month ago
CUSTOMER SERVICE REPRESENTATIVE- OVERHAUL
Phoenix, AZ
Full-time
Onsite
Entry Level
2+ years expAmSafe Aviation is seeking an enthusiastic and detail-oriented Customer Service Representative to join their team. The role involves managing customer inquiries and sales orders, ensuring a high level of customer satisfaction through effective communication and problem-solving.
Business DevelopmentBusiness IntelligenceHandmadeManufacturing
No H1B
U.S. Citizen Only
Responsibilities
Create, maintain, and enhance the customer experience across all functions
Answer incoming customer inquiries, and provides assistance as needed
Manage customer quote, orders, and shipments closely to meet and exceed customer expectations for quality, service and delivery
Become fluent in all aspects of market, customer, and product knowledge for assigned customers
Responsible for customer RFQs, PO review, Customer Portal updating, order entry, order status, and document requests
Provides customer support on technical product inquiries, FAA, OCR, and quality regulations
Develop strong key customer and inter-departmental relationships and trust
Review and provide cost information to outside sales representatives
Understanding and analysis of Engineering drawings and technical documentation
Work with all departments to identify and eliminate issues that challenge company objectives
Act as a liaison between the customer and internal team members to ensure all customer expectations are communicated and met throughout the organization
Proactively prioritize work and effectively multitask to ensure required follow-up and deadline delivery
Act as the first line of communication to customers as needed with solid and professional written and verbal communication
Proactively seek out process improvements and offer innovative ideas to help you and the team be more efficient and effective in strengthening all existing and new customer relationships
Research and determine validity of all requests for RMAs and warranty
Receive, document, and communicate all customer complaints
Qualification
Required
High school diploma or equivalent
Position required to be onsite. This is not a hybrid position
Two years' customer service experience
Preferred
Bachelor's degree preferred
Aerospace experience is a plus
Company
AmSafe Aviation
AmSafe Inc. is the undisputed world leader in the design and manufacture of restraint systems for use in all fields of aviation and defense.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2012-01-20Acquired
Recent News
2025-02-17
Google Patent
2025-02-17
Company data provided by crunchbase