Rollins, Inc. · 1 month ago
OCCC IT Professional
Atlanta, GA
Full-time
Hybrid
New Grad, Entry LevelRollins, Inc. is a global residential and business service provider, and they are seeking a Desktop Support Technician to support their Orkin Customer Contact Center. The role involves overseeing systems and assets, assisting with upgrades and fixes, and providing support for equipment requests and returns to ensure day-to-day efficiency.
CommercialConsumerHome ServicesService Industry
Responsibilities
Resolve tickets escalated from the helpdesk in a timely manner to meet SLAs
Perform remote troubleshooting to hardware and software using local and cloud-based resources
Collaborate with peers on complex issues
Record events and problems and their resolution in logs
Follow-up and update agent status and information
Identify and suggest possible improvements on procedures
Install and configure hardware and software components
Repair or replace damaged hardware
Upgrade systems to maintain compliance
Test and evaluate new technology, hardware, and software
Define software, hardware, and network requirements
Prepare work from home kits to the specifications and ship to agent as required
Coordinate collection of equipment from terminated employees
Keep spreadsheet with records of return equipment status and follow up with managers as needed
Keep inventory of all equipment with an inventory control platform
Check warranties on all PCs/Laptops and maintain details of all hardware assets with serial numbers and details of employee it was allocated to and when it should be replaced with new PC
Monitors and audits all work from home set ups to ensure agents are following all WFH procedures
Qualification
Required
High school diploma or equivalent
Proven experience as a help desk technician or other technology support role
Technology proficient with working knowledge of office automation products, databases, and remote control
Good understanding of computer systems, mobile devices, and other tech products
Intermediate knowledge of all MS office products and other Company operating systems or ability to learn new systems
Ability to diagnose and resolve advanced technical issues
Ability to pass a drug screen and background checks
Ability to perform the requirements of the job with or without accommodations
Excellent communication skills
Customer-oriented and composed
Good organizational and time management skills
An ability to meet strict deadlines
Knowledge of OC3 principles and practices
Effective listening skills
Multi-tasking capabilities
Exemplary Attendance and Reliability
Preferred
Experience with Microsoft Power Apps is a plus
Benefits
Comprehensive benefits package including medical, dental, vision & life Insurance
401(k) plan with company match, employee stock purchase plan
Paid vacation, holidays, and sick time
Employee discounts, tuition reimbursement, dependent scholarship awards
Opportunity for hybrid office and home-based working arrangements once onboarded and trained.
Company
Rollins, Inc.
At Rollins, our mission is simple: to become the best service company in the world.
Founded in 1948
10001+ employees
H1B Sponsorship
Rollins, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.06B2025-11-10Post Ipo Secondary· $200M
2025-02-19Post Ipo Debt· $500M
2023-09-07Post Ipo Secondary· $1.36B
Leadership Team
Jerry Gahlhoff Jr.
Chief Executive Officer & President
Renee Pearson
GVP & Chief Technology Officer
Recent News
MarketScreener
2025-12-05
2025-11-13
2025-11-11
Company data provided by crunchbase