New York City Department of Consumer and Worker Protection · 1 week ago
Mediator and Intake Specialist
NYC Metro Area
Full-time
Hybrid
Entry Level
$47K/yr - $53K/yr
1+ years expThe New York City Department of Consumer and Worker Protection (DCWP) is dedicated to enhancing the economic lives of New Yorkers. They are seeking a Mediator and Intake Specialist to mediate consumer complaints and ensure equitable resolutions, while also performing various clerical tasks to support the agency's operations.
Government Administration
Responsibilities
Communicating and interacting with consumers and businesses on consumer-related complaints
Analyzing, documenting, researching, and resolving consumer complaints in accordance with the laws, rules, and regulations enforced by DCWP
Maintaining Agency database and providing reports as needed
Performing data entry and inputting detailed, accurate notes in Agency’s system(s) as needed
Providing timely follow-up and closure for each consumer complaint
Answering calls, and directing callers to appropriate channels in a timely manner
Delivering accurate, complete information to callers
Processing mail within assigned timeframes
Providing front desk reception coverage and assisting walk-in consumers with filing complaints
Preparing training materials, maintaining knowledge database, and training others as needed
Performing other tasks and assignments as directed
Qualification
Required
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization
One year of satisfactory clerical experience
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute
Preferred
Excellent verbal, written and professional interpersonal communication skills
Good computer skills
Computer literate (MS Word, Excel & Outlook)
Ability to work in a fast paced environment
Pay strict attention to detail
Complete assignments within set deadline
Able to work independently, within a team, and with supervision
Language skills a plus
Benefits
Public Service Loan Forgiveness
Company
New York City Department of Consumer and Worker Protection
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase