Mass General Brigham · 2 months ago
Learning and Development Specialist, Revenue Cycle Operations
Somerville-MA
Full-time
Hybrid
Mid Level
$62K/yr - $91K/yr
3+ years expMass General Brigham is a not-for-profit organization dedicated to advancing patient care, research, teaching, and community service. The Learning and Development Specialist will enhance employee performance through innovative training programs, conduct needs assessments, design learning materials, and facilitate interactive training sessions. This role is central to fostering a culture of experiential learning and continuous improvement within the Revenue Cycle Operations team.
Health CareHome Health CareMedical
Responsibilities
Conduct comprehensive training needs assessments to identify skill gaps and align learning solutions with departmental and organizational objectives
Design and develop a variety of training materials, including instructor-led courses, e-learning modules, job aids, and performance support tools
Collaborate with subject matter experts (SMEs) to ensure training content is accurate, relevant, and aligned with industry best practices
Facilitate training sessions using diverse delivery methods such as classroom instruction, virtual learning, workshops, and on-the-job coaching
Promote active learning through interactive activities, discussions, and real-world application exercises
Provide individualized coaching and feedback to learners, supporting knowledge retention and skill application
Evaluate training effectiveness through assessments, feedback, and performance metrics to ensure continuous improvement
Qualification
Required
Bachelor's degree in a related field
Healthcare and revenue cycle experience required
3-5 years of experience in designing curriculum for operational workflows, systems and soft skills required
1-3 years of coaching/one on one training required
Experience with SharePoint, Microsoft Teams, Zoom, Visio and Webex required
Experience providing feedback required
Demonstrated ability to develop and deliver effective training programs tailored to diverse learning styles and professional levels
Strong communication, facilitation, and interpersonal skills
Ability to work independently and collaboratively in a fast-paced, dynamic environment
Proficiency in instructional design tools and learning management systems (LMS) is a plus
Preferred
1-3 years of experience analyzing data to identify trends preferred
1-3 years of experience in delivering training in a classroom environment preferred
Passion for adult learning and a commitment to fostering a respectful, inclusive, and growth-oriented learning culture
Experience working within a healthcare system or revenue cycle operations
Familiarity with performance improvement methodologies and change management principles
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses as applicable
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Mass General Brigham
Mass General Brigham specializes in providing medical treatments and health diagnostics services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
E
Erin Flanigan
SVP, Human Resources, Community, Specialty Hospital Division
O’Neil A. Britton
Chief Integration Officer, Executive Vice President
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