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Encore · 9 hours ago

Director of Operations, Venues- JW Marriott/The Ritz-Carlton Orlando, Grande Lakes

Orlando, FL

Full-time

Onsite

Lead/Staff, Director/Executive

$51K/yr - $66K/yr

3+ years exp

Encore is a company specializing in event technology and audio-visual services. They are seeking a Director of Operations to manage the operations team, ensure customer satisfaction, and maintain inventory control while supporting the growth of the business.

Event ManagementEvent PromotionEvents

Responsibilities

Directs the operations team on daily equipment setups and strikes

Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately

Mentors and supervises operational staff to provide outstanding customer service, ensuring that room sets are completed according to the company’s standards

Establishes excellent working relationships with hotel/resort staff and executives, team members, neighboring locations, and all vendors

Utilizes the billing system to coordinate invoicing activities and ensures accuracy

Ensures that inventory control procedures are followed to maintain proper inventory levels while also maintaining safety, security, and quality assurance of all gear

Manages the on-site equipment inventory and sources internal gear from other locations before sub-renting externally

Ensures that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel

Keeps the inventory in good working condition and acts quickly to have gear repaired as necessary

Researches and remains current on new technology and equipment to purchase

Maintains a positive employee relations environment for all Audio Visual and Business Center (if applicable) team members

Manages staff to support the growth of the business and accomplish the organizational goals

Provides focused and continued coaching to develop the skills of team members

Manages human resources activity including selection, performance management, and training and development

Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards

Ensures employees are properly trained in all areas

Supports property-wide training programs including but not limited to OSHA, Safety, Educational and Employee Enhancement programs

Provides mentoring and coaching to assure the continual development of team members

Trains technical staff and models appropriate use of all technical equipment

Recommends team members for additional training opportunities as needed

Qualification

Audio-visual experienceSupervisory experienceAudio-visual equipment knowledgeComputer hardware proficiencyMicrosoft Office proficiencyCustomer satisfaction focusLeadership abilities