Bilingual Account Manager jobs in United States
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HUB International · 4 weeks ago

Bilingual Account Manager

positionNew York, NY
timeFull-time
remoteHybrid
seniorityEntry Level
money$55K/yr - $60K/yr
date1+ years exp

HUB International is a leading global broker, and they are seeking a Bilingual Account Manager for their Specialty Program Group. The role involves managing customer accounts, resolving inquiries, and ensuring high customer satisfaction through effective communication and problem-solving.

Financial ServicesInsuranceInsurTechRisk Management

Responsibilities

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Qualification

Customer support experienceCRM systems familiarityPhone handling skillsCommunication skillsCustomer orientationMulti-tasking abilityProblem-solving skillsTime management skillsActive listeningPresentation skills

Required

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree or equivalent
1-2 years of relevant experience

Preferred

Bachelors Preferred

Benefits

Health/dental/vision/life/disability insurance
FSA
HSA
401(k) accounts
Paid-time-off benefits such as vacation, sick, and personal days
Eligible bonuses
Equity and commissions for some positions

Company

HUB International

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HUB International is an insurance brokerage company that offers employee benefits, business, and personal insurance products and services.
dateFounded in 1998
location
Chicago, Illinois, USA
people-size10001+ employees
web-link
https://www.hubinternational.com

Funding

Current Stage
Public Company
Total Funding
$8.5B
Key Investors
Leonard Green & PartnersAltas Partners
2025-05-12Private Equity· $1.6B
2023-09-15Private Equity
2023-06-22Debt Financing· $6.9B

Leadership Team

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Marc Cohen
Chairman of the Board and CEO
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Joseph C. Hyde
Chief Financial Officer
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Recent News

PR Newswire
HUB INTERNATIONAL EXPANDS BOARD WITH TWO INDUSTRY LEADERS BRINGING INDEPENDENT AND PROVEN INSURANCE AND FINANCIAL SERVICES EXPERTISE
2025-12-17
GlobalFinTechSeries
Hub International Expands Board With Two Industry Leaders Bringing Independent and Proven Insurance and Financial Services Expertise
2025-12-17
Morningstar.com
2026 HUB HIGH-NET-WORTH SURVEY REVEALS SHIFT TOWARD INTENTIONAL, PROACTIVE RISK MANAGEMENT
2025-12-02
Company data provided by crunchbase