Customer Success Manager jobs in United States
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Medeloop · 2 hours ago

Customer Success Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level

Medeloop is a company focused on transforming clinical operations and health research through innovative AI and big data technologies. They are seeking a Customer Success Manager to support researchers and clinicians in adopting their AI-powered platform, fostering strong relationships and driving the adoption of research workflows.

Data IntegrationData VisualizationDatabaseElectronic Health Record (EHR)Health CareMachine LearningSoftware

Responsibilities

Own the entire onboarding journey, shaping how top researchers and clinicians adopt a cutting-edge AI platform
Act as the trusted partner for customers, solving problems quickly and building relationships that influence real-world scientific impact
Drive adoption by guiding customers through powerful research workflows and uncovering new ways they can leverage Medeloop
Turn customer insights into action by working closely with the product team to inform feature development and by tracking the success metrics that matter

Qualification

Customer success experienceResearch workflows understandingHealth tech exposureData-heavy environmentsProactive mindsetCollaborative relationshipsOrganizational skills

Required

Experience in customer success or account management, ideally with exposure to health tech, research, or data-heavy environments
Strong understanding of research workflows, from study design to EMR data, and enthusiasm for helping customers navigate complex scientific questions
Ability to translate technical concepts into clear, actionable guidance while building strong, collaborative relationships
A proactive, curious mindset with strong organizational skills and a desire to take ownership in a fast-growing, high-impact team

Benefits

Comprehensive medical, dental, and vision coverage
Free One Medical membership
Unlimited PTO
Flexible hybrid work environment
Ability to work remotely from another country for up to six weeks per year
Office located in the San Francisco Financial District
Annual company-wide offsite
401(k) plan

Company

Medeloop

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Medeloop is a SaaS company that offers data infrastructure designed for early-stage researchers.
dateFounded in 2021
location
Menlo Park, California, USA
people-size11-50 employees
web-link
https://medeloop.ai

Funding

Current Stage
Early Stage
Total Funding
$23.5M
Key Investors
Inovia CapitalGeneral Catalyst
2024-11-13Series A· $15.5M
2023-09-20Seed· $8M

Leadership Team

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Rene Caissie
CEO | Co-Founder
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Andy Yakulis
Co-Founder
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Recent News

PR Newswire
Announcing HealthVerity eXOs: Accelerated real-world evidence for emerging biopharma, powered by Medeloop, through groundbreaking agentic AI
2025-09-30
PR Newswire
HealthVerity and Medeloop Announce Strategic Partnership to Enhance Real-World Evidence Insights with AI-Driven Analytics
2025-06-05
Business Insider
Sara Deshpande brings 'tough love' to seed investing — and why she's not backing down in a turbulent market
2025-05-17
Company data provided by crunchbase