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Sonova Group · 4 hours ago

Account Specialist

Aurora, IL

Full-time

Hybrid

New Grad, Entry Level

$22/hr - $30/hr

Sonova Group is a leading provider of innovative hearing care solutions, dedicated to helping people enjoy the delight of hearing. The Account Specialist will qualify new customer leads, facilitate appointments for field sales reps, and manage relationships with existing accounts primarily through remote means.

Medical Device

Responsibilities

Maintain strong relationships and rapport with existing customers within territory

Identify, prioritize, and contact new account leads

Collaborate closely with assigned field sales rep or key account manager

Manage customer communications in coordination with field team strategy (e.g., following up on appointment action items, managing relationship with customers, developing leads at new accounts within portfolio)

Build relationships with the customer throughout the sales process

Schedule meetings for field sales reps in region

Solve Sonova customers’ largest challenges with ‘concierge-like’ approach

Follows up with existing customers to ensure high quality customer service is being met

Comply with all local, state and federal laws and requirement

Comply with internal policies and procedures for documenting customer interactions in CRM system on a daily basis

Other duties as assigned

Qualification

Inside SalesAccount ManagementCustomer ServiceCRM SystemProblem SolvingDetail OrientedCommunication SkillsRelationship BuildingOrganizational Skills

Required

Prior experience in Inside Sales, Account Management, and/or Customer Service

Proven ability to solve problems on the fly, proactively and independently

Detail orientated

Strong ability to manage a wide range of tasks in an efficient and organized manner

Ability to build and maintain strong relationships in a remote setting

Excellent verbal and written communication skills

Understanding of sales process and collaboration

Strong desire to provide superior customer service

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova