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DLA Piper · 3 hours ago

IT Technician

Greater Philadelphia

Full-time

Onsite

Entry Level

$35.79/hr - $46.53/hr

2+ years exp

DLA Piper is a collaborative and supportive firm that values its people. They are seeking an IT Technician to provide desk-side computer support, including hardware and software assistance, to end users.

AdviceLaw EnforcementLegalProfessional Services

No H1B

Responsibilities

Installs standard software on firm computers

Provides technology support and service to employees and clients (onsite and remote)

Installation, imaging and setup of hardware to include desktops, laptops, and printers

Coordinate with Vendors for repairs and support

Set-up and support of firm & personally owned mobile devices

Resolves service issues, including troubleshooting and repairing network connectivity issues, hard drive and display failures, and printer problems. Provides alternate, loaner equipment to ensure minimum disruption of work time

Completes assigned firm-wide equipment upgrades. Schedules time with employee to collect old equipment, re-configure and replace with new equipment

Participates in firm-wide roll-outs by providing pre- and post-migration support

Maintains inventory of hardware devices such as laptops, desktops, monitors and mobile devices

Handles onboarding and offboarding of employees, including training on appropriate use of hardware and software, including MFA and remote access. Reconfiguring equipment upon allocation or return

Monitors ticket queue. Documents problem resolution and works to ensure appropriate knowledge transfer to other technicians and responds to user communications for support requests

Provides after-hours support during on-call rotation. Travels to the office during late or weekend hours as needed

Flexibility to work overtime, including nights and weekends as needed. Serves as essential personnel during emergencies and/or inclement weather

Sets up meetings regularly as per firm standards, which includes arranging virtual meetings, loaner equipment, and network connections for presentations. Sets up and supports complex meetings. Supports firm-sponsored events both onsite and at remote locations

Assists Level 3 teams on specialized projects when required

Other duties as assigned

Qualification

MS WindowsOfficeDevice configurationTroubleshootingCompTIA A+Network+Verbal skillsCustomer service skillsWritten skillsOrganizational skills

Required

Must have experience and/or knowledge of MS Windows, Office, device configuration, troubleshooting, OS configuration, network printing, and the installation of hardware and software

Excellent verbal and written skills

Strong organizational skills

Must be self-motivated, detail-oriented, and be able to work quickly and accurately

Strong customer service skills and ability to build relationships with business professionals

High School or GED

2 years' experience providing support to end users, troubleshooting hardware/software issues and installing PC and peripheral equipment

Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties

Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner

Provide timely, accurate, and quality work product

Successfully meet deadlines, expectations, and perform work duties as required

Foster positive work relationships

Comply with all firm policies and practices

Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed

Ability to work under pressure and manage competing demands in a fast-paced environment

Perform all other duties, tasks or projects as assigned

Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects

In-office presence required