Apply on Employer Site

Interior Logic Group, Inc. · 16 hours ago

Customer Service Technician

Nashville, TN

Full-time

Onsite

Entry, Mid, Senior Level

1+ years exp

Interior Logic Group, Inc. is seeking a Customer Service Technician responsible for providing excellent customer service through high-quality warranty repairs and product installations. This role is critical in supporting customer service and production operations, ensuring repairs are completed efficiently and to quality standards.

Construction

Responsibilities

Perform simple repairs and touch-ups following production installation across all trades

Perform minor installation tasks during or after the production process

Perform simple logistical tasks related to production installs

Maintain an inventory of parts and tools required for field operations

Provide feedback to internal teams regarding potential product or process improvements

Travel to local customer locations to perform field service and support

Confirm and document completed appointments accurately and promptly

Perform other duties as assigned

Perform repairs in occupied homes in accordance with ILG standards and safety requirements

Communicate effectively with customers and internal staff to ensure clear understanding of scope and timelines

Organize workflow efficiently and maintain documentation related to repairs and materials

Perform complex repairs and replacements involving three or more materials or trades, with advanced countertop expertise

Mentor and support new or less experienced technicians

Qualification

Technical aptitudeFlooring expertiseCabinetry expertiseCountertop expertiseMicrosoft Office SuiteSAP knowledgeSafety standards adherenceCommitment to qualityCommunication skillsOrganizational skillsProblem-solving skillsTime management

Required

High school diploma or GED, or equivalent combination of education and experience

1–3 years of experience in construction or related trades

Valid driver's license and vehicle insurance as required by state law

Experience in one or more trades such as: Flooring: Tile, carpet, wood, or LVP

Cabinets: Able to repair, touch up, and adjust cabinetry

Countertops: Basic repair or adjustment knowledge preferred

Ability to stand, sit, walk, bend, and stoop for 8+ hours

Minor lifting and carrying may be required

Strong technical aptitude with knowledge of multiple trades, including flooring, cabinetry, and countertops

Excellent communication skills with customers and team members

Strong organizational and time management abilities

Demonstrated problem-solving and analytical skills to diagnose and resolve installation or repair issues

Ability to follow safety standards and company policies consistently

Commitment to quality, accountability, and customer satisfaction

Proficiency in Microsoft Office Suite

Preferred

2–5 years of experience in construction or related trades

Flooring: Able to repair and replace tile and wood/LVP

Countertops: Trained in two or more countertop materials

Good verbal communication and organizational skills

5+ years of experience in construction or related trades

Expert in larger replacements and repairs across multiple products and trades, with a focus on countertops

Ability to mentor and train other technicians

SAP knowledge preferred

Company

Interior Logic Group, Inc.

Powered by our industry-leading technology platform, Interior Logic Group is the largest national provider of interior design and finish solutions for the building industry.

Founded in 2013

Marietta, Georgia, USA

1001-5000 employees