LinkedIn · 9 hours ago
Director, Product Technical Services
Sunnyvale, CA
Full-time
Hybrid
Director/Executive
$182K/yr - $299K/yr
10+ years expLinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. The Director of Product Technical Services will lead a team focused on monitoring product health and quality, driving strategic initiatives to improve product quality, and collaborating with engineering and product management to enhance customer experience.
Professional NetworkingRecruitingSocial MediaSocial Recruiting
Responsibilities
Attract, develop, and lead a team of Product Quality Managers who serve as the primary interface between the Member & Customer Success organization (MCS) and Engineering & Product teams(R&D)
Partner with Engineering and Product leadership to enhance product quality and craftsmanship. Improve operational efficiency across all LinkedIn consumer products
Shape vision & strategy to make LinkedIn products friction free and drive alignment across cross-functional teams
Lead by example and inspire the team to innovate and to perform at a very high level, collaborating effectively across several engineering, product, operations, and sales teams
Define a best-in-class product technical support model & hiring profile
Promote the LinkedIn brand by ensuring high quality product experiences, defining & holding others accountable for SLAs, and determining escalation paths and thresholds for business-critical bugs that affect members and customers
Conduct monthly & quarterly quality reviews to draw insights and drive influence
Drive analysis of strategic opportunities, lead growth initiatives and special projects, leverage data teams to provide operational dashboards & quality driver analysis on a regular basis
Champion a culture of Members First by leading initiatives to deliver delightful customer experiences
Champion a culture of diversity, inclusion and belonging and Speak Up within the organization
Qualification
Required
Bachelor's degree in fields such as Computer Science, Computer Engineering, Electrical Engineering or a related field or equivalent experience
10+ years in software engineering, quality assurance, product operations, technical support, or similar technical field
5+ years in people leadership
Demonstrated strategic implementation of project or program management
In a strategic and analytical leadership role partnering with Product and/or Engineering leaders
Preferred
MBA degree
3+ years managing managers, overseeing global, distributed teams
Technical capabilities in Engineering, QA, TPM, Analytics, Product Operations, Escalation support or other technical functions
Results-orientated and track record of operational success
Demonstrated tenure utilizing data to identify critical trends and derive insights to inform strategy and operational changes
Knowledge and perspective on product quality & operational best practices
Efficiency communicating complex subjects to both technical and non-technical audiences at all levels
Spearheading cross-functional programs
Benefits
Annual performance bonus
Stock
Benefits and/or other applicable incentive compensation plans
Company
LinkedIn is a professional networking site that allows users to create business connections, search for jobs, and find potential clients. It is a sub-organization of Microsoft.
10001+ employees
H1B Sponsorship
LinkedIn has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (892)
2024 (1108)
2023 (913)
2022 (1580)
2021 (1043)
2020 (1146)
Funding
Current Stage
Public CompanyTotal Funding
$154.8MKey Investors
Bain Capital VenturesGreylockSequoia Capital
2016-06-13Acquired
2016-02-15Private Equity
2014-04-01Series Unknown
Leadership Team
Ryan Roslansky
Chief Executive Officer
Dan Shapero
Chief Operating Officer
Recent News
2025-12-31
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Social Media Today
2025-12-24
Company data provided by crunchbase