A.C.Coy Company · 1 month ago
Sr. ServiceNow Administrator (Hybrid)
US-NC-Raleigh
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expA.C.Coy Company is seeking a Sr. ServiceNow Administrator to support their US Government client. The role involves configuring applications, providing support, and ensuring compliance with company standards.
Information Technology & Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Based on functional specifications and application reviews, recommend/create application configurations, standards, and administrative evaluations
Confirm that the configurations conform to company’s standards
Document and verify the work being done meets company’s standards
Perform application support activities as specified
Provide new development requirements as needed
Unit Test the systems and provide SIT/CAT plans/assistance
Act as an escalation point for company’s ServiceNow Support for end user related inquiries or consultation of the ServiceNow Application system
Perform application and end user support as required; perform SME ServiceNow customer support
Monitor company’s and IT ServiceNow emails and Incident tickets requesting technical assistance
Perform required Incident, Problem, Change, Service Level and Asset Management
Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB
Implement assigned Change Requests
Perform monthly ServiceNow audit activities as defined by the company
Qualification
Required
A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then 4 additional years of related experience is required
8+ years of experience in IT support, system administration, or a related technical field
Strong knowledge of policy and procedural tasking as it applies to ServiceNow administration
Must hold a current ServiceNow System Administrator certification
Demonstrated experience in administering, including ServiceNow platform configuration, upgrades, and technical troubleshooting
Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow
Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS
Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel
Must be able to obtain a Position of Public Trust Clearance
Must be a US Citizen or have US Permanent Residence status (Green Card)
Must have resided in the US for the last 5 years and have not traveled outside the US for a combined total of 6 months or more in the last 5 years. Military Service excluded
Company
A.C.Coy Company
The A.C.Coy Company is a national staffing and consulting firm.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase