The Cheesecake Factory · 2 hours ago
Tip Program Coordinator
Calabasas, CA
Full-time
Onsite
Entry, Mid Level
$26/hr - $30/hr
2+ years expThe Cheesecake Factory is a leader in experiential dining that has been recognized as one of the '100 Best Companies to Work For.' The Tip Program Coordinator role is essential for managing the tip distribution processes across multiple restaurants, ensuring compliance and operational efficiency while providing support to staff and maintaining relationships with external partners.
CookingFood and BeverageRestaurants
Hiring Manager
Mark Freeberg (LION)
Responsibilities
Manage daily operations of the tip program for 300+ restaurants across all concepts to ensure accurate and timely processing of tip data
Oversee Money Network Tip Card funding and balancing, ensuring all transactions are reconciled and processed correctly
Perform reconciliation for tip-related transactions, funding accounts - collaborating with Finance and Payroll teams
Provide Tip Card enrollment support and maintenance, including troubleshooting and user assistance
Serve as the primary liaison with Money Network, maintaining a strong relationship to ensure seamless operations and timely issue resolution
Monitor system performance and coordinate with IT, Operations and Payroll for issue resolution and enhancements
Ensure compliance with federal, state, and local labor laws related to tip reporting and distribution
Maintain and update documentation, training materials, and user guides for the tip portal and Tip Card processes in conjunction with Performance Development teams and Operations
Analyze tip data to identify trends, discrepancies, and opportunities for process improvement
Support audits and reporting requirements by providing accurate and timely data
Qualification
Required
Minimum 2 years of experience in payroll, operations, or financial administration
Experience working with tip management systems and Money Network or similar pay card platforms
Strong understanding of wage and hour laws, especially those related to tipped employees
Strong in Microsoft Excel and experience with payroll/HRIS/accounting systems
High attention to detail and strong organizational skills
Excellent communication and interpersonal abilities
High School Diploma or Equivalent
Preferred
Experience with tip pooling or tip allocation systems
Familiarity with data analytics tools or reporting platforms
Background in hospitality or service industry operations
Benefits
Vacation and sick time
Medical, Dental & Vision
401K with company match
Tuition reimbursement
25%-35% discount when dining as a guest
Annual stipend for dining in our restaurant
Company
The Cheesecake Factory
The Cheesecake Factory crafts every dish fresh and from scratch daily to ensure every bite is delicious and unforgettable.
10001+ employees
H1B Sponsorship
The Cheesecake Factory has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (2)
2022 (3)
Funding
Current Stage
Public CompanyTotal Funding
$700MKey Investors
Roark Capital Group
2025-02-25Post Ipo Debt· $500M
2020-04-20Post Ipo Equity· $200M
1992-09-17IPO
Leadership Team
Doug Benn
Executive Vice President and CFO
Matthew Clark
Executive Vice President, Chief Financial Officer
Recent News
Food Business News
2025-11-20
2025-11-18
Company data provided by crunchbase