Flyght · 1 month ago
Technical Support Level 2
Toledo, OH
Full-time
Onsite
Mid, Senior Level
$50K/yr - $50K/yr
5+ years expFlyght provides unified technology to businesses in the restaurant, retail, hotel, and self-storage sectors. The Technical Support Level 2 role focuses on resolving customer technical issues and ensuring service level agreements are met through proactive and reactive support.
Information TechnologyPoint of SaleTechnical Support
Responsibilities
This person is responsible for promptly resolving customer’s technical issues and requests, while always taking a high-level approach to problem solving – crafting unique solutions or up-selling new Flyght products to create more customer value and help our clients flourish
Assist customers with issues involving Point of Sale System, phone systems, networks or other products serviced under their Service Level Agreement
Assist customers with technical topics regarding Microsoft 365 or similar products
Assist customers with Server management and Networking issues that may arise
Diagnose issues and help resolve in quickest manner possible as first point of contact for customer requests
Create tickets in the CRM system for appropriate tracking of issues and appropriate resolution
Document facts to ensure customer issues are identified and resolved within acceptable timeframe
Verify resolution with customer to ensure their satisfaction and close out tickets when appropriate
Escalate tickets to appropriate level when issue is either higher level or urgent in matter
Qualification
Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
Must have a valid driver's license and automobile insurance
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Proven ability to articulate workflow in methods customers can easily understand
Demonstrable experience in developing client-focused, differentiated and achievable solutions
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
Excellence in organization and detail
Ability to read, write, follow directions and possess exceptional listening skills
Ability to effectively present information and respond to questions from all levels within an organization
Strong interpersonal skills and a sensitivity to understand communication styles, customer needs and business issues
Ability to solve practical problems and deal with a selection of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
Preferred
Bachelors Degree preferred, Associate Degree with industry relevant experience considered
A+/MCSE Certification Preferred
Network+/Security+/CCNA Certifications preferred
Help desk: 5 year (Preferred)
Windows: 5 year (Preferred)
Benefits
Full health
401k
Parental leave
Unlimited vacation
Flexible schedule
Work from home
401(k)
401(k) matching
Employee assistance program
Flexible schedule
Health insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Bonus pay
Commission pay
Company
Flyght
Flyght is an IT company that provides audits, ROI deliveries, technical support, and POS platform solutions.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase