Jeanne D'Arc Credit Union · 3 hours ago
Technical Support Specialist
Lowell, MA
Full-time
Onsite
Entry Level
$24/hr - $36/hr
2+ years expJeanne D'Arc Credit Union is committed to building careers and providing exceptional service to its members. The Technical Support Specialist will be responsible for providing help desk support services, troubleshooting various devices, and ensuring a high level of customer satisfaction while maintaining technology department operations.
BankingVenture Capital
Responsibilities
Provide hardware, software, phone, and basic network support to all end users
Troubleshoot a variety of devices including but not limited to desktops, monitors, laptops, printers, scanners, cell phones, desk phones, signature and PIN pads, A/V equipment, and ATMs
Create and maintain user accounts for network access; track access as needed and notify manager of any necessary changes
Triage and assign help desk tickets, work assigned tickets, respond in a timely manner, document thoroughly as needed and follow up with end users to ensure resolution to satisfaction
Meet or exceed established Service Level Agreement standards and performance expectations; provide friendly, timely, and accurate response and resolution
Build, configure and deploy workstations and printers; apply workstation patches as needed; assist with maintenance of employee desktop applications
Provide instruction to users on the use of equipment while projecting a high level of customer satisfaction
Assist with obtaining quotes for software, service, or equipment from vendors
Manage and maintain purchase order management system
Manage and maintain technology department asset tracking system for both hardware and software
Coordinate service calls with vendors timely to reduce system downtime
Escalate vendor issues when necessary
Work as part of a collaborative team effort to achieve goals, response to needs, and find creative solutions
Draft new or revised policies and procedures as needed to provide efficient support and/or understanding of solutions for both department staff and end users
Ensure current policies and procedures are up to date
Demonstrate a special effort to say 'yes' to accommodate internal and external member needs
Support the credit union’s community outreach efforts through community involvement
Participate in department and organization projects to meet corporate objectives
Perform related and unrelated duties as assigned and therefore required
Individual is self-motivated, will take initiative, and perform work with minimal direction; be able to manage, organize and prioritize work to ensure its completion in a timely manner, that deadlines are adhered to, and department productivity is maintained
Qualification
Required
Provide hardware, software, phone, and basic network support to all end users
Troubleshoot a variety of devices including but not limited to desktops, monitors, laptops, printers, scanners, cell phones, desk phones, signature and PIN pads, A/V equipment, and ATMs
Create and maintain user accounts for network access; track access as needed and notify manager of any necessary changes
Triage and assign help desk tickets, work assigned tickets, respond in a timely manner, document thoroughly as needed and follow up with end users to ensure resolution to satisfaction
Meet or exceed established Service Level Agreement standards and performance expectations; provide friendly, timely, and accurate response and resolution
Build, configure and deploy workstations and printers; apply workstation patches as needed; assist with maintenance of employee desktop applications
Provide instruction to users on the use of equipment while projecting a high level of customer satisfaction
Assist with obtaining quotes for software, service, or equipment from vendors
Manage and maintain purchase order management system
Manage and maintain technology department asset tracking system for both hardware and software
Coordinate service calls with vendors timely to reduce system downtime
Escalate vendor issues when necessary
Work as part of a collaborative team effort to achieve goals, response to needs, and find creative solutions
Draft new or revised policies and procedures as needed to provide efficient support and/or understanding of solutions for both department staff and end users
Ensure current policies and procedures are up to date
Demonstrate a special effort to say 'yes' to accommodate internal and external member needs
Support the credit union's community outreach efforts through community involvement
Participate in department and organization projects to meet corporate objectives
Perform related and unrelated duties as assigned and therefore required
Individual is self-motivated, will take initiative, and perform work with minimal direction
Be able to manage, organize and prioritize work to ensure its completion in a timely manner, that deadlines are adhered to, and department productivity is maintained
Ability to read, analyze, and interpret complex technical journals
Ability to respond to reasonable technical inquiries and instructions from management and staff
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to effectively present information and solutions to Technology Department management and other employees of the Credit Union
Must be team-oriented and collaborative; be detailed and organized; and possess good interpersonal and communication skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate and percent
Ability to solve difficult problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several concrete variables
Must have ability to troubleshoot technical problems
This position requires standing, sitting, walking, reaching, driving, and lifting to 30 lbs. regularly
Frequent local travel between Credit Union branch locations is required
Preferred
Associate's degree with preferably a focus in technology
specialized training in a technical field
two years of PC/Network support
equivalent combination of education and experience
Benefits
Competitive pay
Outstanding benefits
Supportive team environment
Endless growth opportunities
Company
Jeanne D'Arc Credit Union
Jeanne D'Arc Credit Union is a banking firm that provides loans, credit, and checking services in Massachusetts.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Joe Princi
SVP Chief Financial Officer
Brian Sousa
Senior Vice President & Chief Lending Officer
Recent News
GlobalFinTechSeries
2026-01-07
FF News | Fintech Finance
2025-11-08
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