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ACC Management Group, Inc. · 1 month ago

Assistant Community Manager [Multi-Site]

Fountain City,WI,US

Full-time

Onsite

Entry Level

1+ years exp

ACC Management Group, Inc. is seeking a Multi-Site Assistant Community Manager to enhance the operations of several premier apartment communities. This role involves supporting community managers, providing exceptional customer service, and managing daily operations to ensure a positive living experience for residents.

Property ManagementReal EstateResidential

Responsibilities

Assisting Community Managers at multiple properties with daily operations

Providing exceptional customer service and resident engagement

Supporting leasing, renewals, tours, and marketing initiatives

Managing rent collection, accounts receivable, and basic financial reporting

Ensuring consistent communication and standards across all sites

Coordinating maintenance follow-ups and service satisfaction

Ensure complexes and vacancies are ready for showings and move-in dates

Effectively communicate property features and amenities to all prospects

Answer questions to all prospects and potential applicants in a timely manner

Conduct showings of vacant units to all interested prospects

Greet aft walk-in traffic during open office hours and attend to all needs, questions, or complaints

Address resident concerns and all maintenance requests in a timely manner

Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertification's, and renewals

Generate, distribute, and monitor renewal notices and follow up accordingly

Coordinate and process all lease paperwork for all move in and move outs

Collect payment of rent according to company procedures and policies

Assist in the attention to all delinquency matters and reporting as need be

Maintain strong resident relations while continuing to enact company and community policies

Assist Community Manager in resident relations

Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property

Record and document all resident correspondence as appropriate

Report and document all accident and emergency situations to the Community Manager in a timely manner

Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law

Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation

Understand, maintain, and stay up to date on assigned property(s) description and classification

Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures

Qualification

Property management experienceCustomer service experienceLeasing experienceMS Office proficiencyCommunication skillsOrganizational skillsTime management skillsTeam playerDetail-oriented

Required

High School diploma or equivalent required

Previous customer service experience required

Knowledge and experience in office or clerical setting

Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel)

Maintain valid driver's license with acceptable driving record

Flexibility with working hours and availability for later hours or Saturdays as needed

Ability to prioritize and possess efficient time management skills

Demonstrates excellent verbal and written communication skills

Goal-oriented and team player

Ability to work independently under tight deadlines

Exhibits a degree of professionalism and respect through appearance and interactions with others

Ability to lift to but not limited to 25 pounds unassisted and as needed